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Professional Selling Skills Workshop
THE INSIGHTS AND SKILLS OF THE SALES PROFESSIONAL
Your staff influences the perception and experience that the guest is having with your shop. Customer service staff, estimators, production managers, and managers may all have touch points with our clients. Do they understand how to influence the guest's experience and connect with that client to create a bond that will foster an ongoing relationship? PPG MVP Professional Selling Skills is designed to provide the knowledge, skills and insights of the sales professional. Knowing what questions to ask, how to handle objections and pick up on buying signals are core competencies to close sales and build rapport. These skills are essential to drive high CSI and customer retention with today's consumer. Conducted as a two day experiential workshop, this offering addresses this common skills gap in the industry.
WORKSHOP OBJECTIVE
Learn the methods, tips and tricks of sales professionals
PROFESSIONAL SELLING SKILLS WORKSHOP TOPICS COVERED:
- Creating rapport
- Asking open-ended questions
- Listening skills of the sales professional
- Connecting features with benefits
- Leveraging objections to close sales
- 5 step sale closing method
- The sales professional mindset
- The 4 social styles
- How to interpret observable behavior
- Strategies to build relationships
WHO SHOULD PARTICIPATE / ATTEND
Shop Owners and Managers, Customer Service Representatives, Estimators, etc. Any administrative personnel involved in the collision repair sales process.
WORKSHOP LENGTH
2.0-day on-site workshop at customers location.
FOR MORE INFORMATION
MVP Hotline: 1-866-237-8178
MVPmailbox@ppg.com