About MVP

The Evolution of MVP Business Solutions

While many companies offer similar programs by title, none have the level of commitment backed by the proven track record of PPG Refinish.

A CLEAR VISION, A CRITICAL MISSION

PPG Refinish, a world leader in automotive finishes, recognized at the beginning of the 1990’s that the world of collision repair was changing more quickly than in previous decades. The changes hitting the collision business were presenting significant challenges and extraordinary opportunities. PPG also recognized that its own future success would require the success of its collision repair partners. Back then, there was a lack of resources for performance benchmarking, management training and business support. To meet that need, PPG introduced the MVP (Maximum Velocity Performance) Business Solutions program in 1994, with the primary aim of interdependent success. The strategy was and remains to achieve success through the success of our partners: collision repairers purchasing PPG materials.

The first step was to introduce the MVP Benchmark Analysis, a comprehensive tool for measuring the key performance indicators, critical to improving processes. Almost in parallel to introducing the benchmark analysis, the MVP Business Solutions team introduced one- and two-day training courses directed at business management fundamentals such as estimating, administration and production management. Next came the MVP Roundtable program, providing our partners with an opportunity for training and peer-to-peer exchange of ideas and best practices for improving processes and performance.

THE CHALLENGES OF CHANGE CONTINUED

Over the years, accident repair opportunities continued to diminish. Profit opportunities continued to shrink and insurers gained more and more influence over access to collision repair work. While continuing its commitment to continuous improvement of the benchmarking analysis and business fundamentals training, PPG recognized that in order to be successful in the 21st century, shops would need to have a competitive advantage based on the performance indicators of Quality, Speed and Cost.

Circa 2000, the MVP Group introduced new tools, courses and supporting materials directed at cycle time improvement while also introducing the CertifiedFirst ® Network to help partners improve their marketing position and skills. The ParaKaizen® Performance Groups were launched and the company began its formal research around the practical application of Lean Six Sigma for collision. The Green Belt training program was then introduced.

TODAY

Today, MVP Business Solutions has evolved to become the industry’s most comprehensive offering of business solutions tools, training and support services. We provide our collision repair partners, in addition to extensive training directed at business fundamentals, the industry’s most comprehensive training and support for the practical application of Lean Six Sigma tailored to collision (Green Belt). This includes a Leadership training program, Marketing Solutions, Business Solutions Conferences and more. While many companies offer similar programs by title, none have the level of commitment backed by the proven track record of PPG Refinish.

THE CREATION OF MVP (1995-2000)

MVP was first introduced in 1995 with the vision to turn industry challenges into opportunities for interdependent success. Additionally, the mission was to provide PPG Refinish collision repair partners with business solutions directed at performance improvements that lead to a strong competitive advantage. Since the origin of MVP, PPG has continued its commitment to providing collision repair customers with training, tools and services needed to gain and sustain a competitive advantage.

CONTINUOUS RE-ENGINEERING (2000-2009)

On the path of continuous improvement, the MVP program constantly re-engineers its training and solutions- based research and development projects, as well as field experience. The MVP program is built on rock-solid industry knowledge and real world experience. MVP Business Solutions precisely meets the evolving needs of collision repair professionals, including any best in class.

A FAST-GROWING TRACK RECORD (2009)

The MVP 2009 track record is a key differentiator that no other training organization in the collision repair industry can compete with in the fields of continuous improvement, throughput performance, leadership and business performance. The high frequency of training delivered, as well as the broad range of our business solutions offered, outshines the pitch of all competitors.

TODAY

MVP Business Solutions is now in the fourth generation of training development. Courses offered have increased in sophistication over the years. The MVP Team has gained extensive experience from the evolution of its corporate-owned programs and services. Today, MVP offers the largest scope of business solutions purposely designed or tailored for collision repair owners, managers, leaders and key personnel.

DETAILED HISTORY OF THE MVP EVOLUTION