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Past Conferences Keynote Speakers

Attracting and Retaining .... a New Generation of Employees
Miami - SPRING 2018
Presented by:  Cam Marston

What do employees want?
In today’s multigenerational workforce, there are at least five different answers to that question.
Quality employees are your organization’s most valuable resource.
- How do you find the best candidates?
- How can you keep the ones you have?
- Who is on your ‘lifer list’?
- What are you doing to make sure they’ll stay?
- Is it the right thing?
This presentation uses best practices across industries to show how today’s most competitive companies are competing for, winning, and retaining their top people. It breaks down the motivations of each of the generations of employees and illustrates how companies “in the know” are using those motivations to better attract and retain their talent.

Better & Faster
Miami - SPRING 2018
Presented by:  Jeremy Gutsche

Get Better at Adapting & Faster at Finding Ideas
Jeremy will make you BETTER & FASTER -- better at making change happen, and faster at finding your next idea. Based on the world's largest study of trends and ideas, the book is rooted in research into 300,000 ideas using Trend Hunter's 150,000,000 person audience like a giant focus group. The result is a series of frameworks battle-tested while helping to solve some of the world's toughest innovation problems with Jeremy's 500 brand, billionaire and CEO clients, ranging from Victoria’s Secret, Coca-Cola and Sony to IBM, Walmart, Wells Fargo and Hughes Aerospace.
He will make you BETTER because he will teach you how to overcome the psychological traps that consistently block successful people from realizing their potential. Connecting 10,000 years of evolution to our ability to adapt to rapid change, he will show you why smart people miss great ideas and what to do about it.
He will make you FASTER by teaching you six patterns of opportunity; the proven paths to unstoppable ideas.
As the guy referred to as the "Intellectual Can of Red Bull," all of Jeremy's examples will stem from highly engaging, humorous and educational lessons from the untold tales of reclusive billionaires, unexpected stories of success, ex-criminals who made it big, and ordinary people who achieved the unthinkable by simply seeing the opportunities that others overlooked.
Put it all together and you will know the smarter, quicker, easier path to breakthrough ideas. You will better understand what aspects of your own success hold you back, and you will learn to see patterns and clues that will lead you to be a better investor, better innovator, better creator and better at adapting. You will realize all the great ideas that you're already so close to realizing. You will be BETTER & FASTER.

The Real Truth about Success
Miami - SPRING 2018
Presented by:  Garrision Wynn

What the Top 10% Do Differently and Why the Won't Tell You

Be prepared to laugh and learn as this research-based keynote reveals how top performers harness the power of their advantages, even when the odds are not in their favor.

Business relationship expert and bestselling author Garrison Wynn delivers a high-impact program that answers two monumental questions:
- How do you get people to do what you want them to do?
- How can you get better results from the challenging people you encounter along the way?

With an emphasis on what you can actually walk out of the session with and achieve tomorrow; this program shows you how to weather the perfect storm while still looking really good in a raincoat!

Work Smarter, Reduce Your Stress and Lead by Example

Scottsdale - SPRING 2017
Presented by:  Steve McClatchy

Your life is a product of your decisions.  Your criteria for making decisions is at the very core of your effectiveness.  Great decision making habits can yield a lifetime of success and achievements while poor ones can keep you stressed, frustrated, and out of balance.  Consistently improving your life and achieving your goals is not easy.  The problem is that goals mean improvement, and improvement means change, and change is not always welcome.  Just as a business must never stop learning, improving, and innovating to lead in the marketplace, as individuals we are faced with this same challenge.  If you are interested in learning a decision making system that can help you achieve more, overcome obstacles, and help you embrace the change that comes with improvement, this is a “don’t miss” presentation.
This keynote will help every leader and aspiring leader to:
- Focus on results and the true drivers of performance.
- Regain critical planning and personal time.
- Dramatically increase work and life engagement.

The Power of Body Language in Communication
Succeeding in Every Business and Social Encounter

Scottsdale - SPRING 2017
Presented by:  Tonya Reiman

Body language makes up approximately 75% of all communication. Reading the non-verbal signals of others provides the opportunity to anticipate, understand and interpret the feelings and attitudes of those around us. In addition, assessing how an individual will respond to a particular situation offers us the essential element of hearing what isn’t being said.
Words are incredibly important yet it takes more to communicate in today’s world. Every action, even the smallest micro-action, speaks volumes to those around you. Keep in mind, each and every time you see someone, long before you’ve even said “hello”,  they have “YES” or “NO” on a subconscious level. Learn the skills to be a “YES”. 
Key learnings in this session:
- Three keys to build rapport in the first few minutes of a conversation
- Discover how to be perceived as credible and reliable
- Master "looking" relaxed in any situation
- Communicate powerfully with your words, tones, and your body language
- Dominate a conversation simply by listening skillfully
- Learn to read body postures
- Learn to read what someone's face is saying
- Identify the cues for lying and learn to read them quickly and easily

The Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World

Scottsdale - SPRING 2017
Presented by:  John DiJulius

Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
 In today’s world, it is all about rapid transactions versus genuine interactions.
John illustrates ways to teach every member of your organization to have empathy and compassion for their customers, internally and externally, which build relationships and creates emotional connection and brand loyalty.
The Customer Service Revolution is a practical guide to offering exceptional experiences, which is currently one of the only sustainable differentiator's among competing businesses.
Learn the secrets of customer service that the top companies in the world already know.  Take the advantage you need to turn your company's customer experience process into an unforgettable one.

At this presentation you will discover how:
- All your employees can have compassion & empathy for your customers
- To create a Customer Service Vision statement
- To create non-negotiable standards that every team member will follow
- To Make Price Irrelevant

The Gravity-Defying Leader
Innovative Approaches to Hyper-Growth Leadership
Scottsdale - SPRING 2016
Presented by: Josh Linkner

With disruptive forces assaulting business from every direction, creativity has been labeled the single-most important business attribute.  To succeed, leaders must be focused on creating a resilient culture where everyone’s engaged; a torrent of fresh, creative ideas needs to flow from every level of the organization.  Top leaders then employ a secret weapon: a systematic approach to selecting and launching the ideas that will best drive growth and innovation.  Josh Linkner weighs in with a fresh perspective on this critical leadership challenge.  A highly successful serial entrepreneur and now a tech investor, Linkner shows leaders how to employ his simple but effective framework to ramp up the creativity and identify/launch ideas that will break through and defy gravity.

This presentation will help leaders:
- Challenge assumptions and conventional wisdom
- Build courage to foster responsible risk taking
- Authentically express your own creativity and tap into the hidden creativity of
  your team members
- Develop “everyday creativity” to attack business problems of all sizes
- Deploy creativity beyond R&D to re-imagine processes, drive efficiency, and
  improve operations
- Uncover fresh approaches for reinvention and growth

Accelerating the Auto Industry and the Challenge of Change
CARS! TRUCKS! It's a FAST moving industry, with SEISMIC changes  underway
Scottsdale - SPRING 2016
Presented by: Jim Carroll

If you think about it, vehicles have been built the same way for the last 100 years — they run on carbon, are driven by people, don’t connect with other vehicles, and operate independently. The business model has involved “car dealerships” and “car salesmen” and consumers frustrated with what they’ve always perceived to be a one-sided relationship.
Now, for the first time in 100 years, massive change is underway — more vehicles will not be carbon based, but based on alternative energy sources. A growing number will drive themselves. And they will interconnect with other vehicles and intelligent highway infrastructure, with profound implications on efficiency, traffic, urban and highway design, not to mention safety. A future in which a large number of the next generation might not actually purchase a car — but simply use some type of vehicle sharing service. If they do purchase a car, they will likely do it online.
You couldn’t have a bigger change than that! This is happening in the context of online-excellence: auto consumers expect a world in which they can know about the status of any repair or service appointment, in an instant, through the mobile device that is the window to their world.
What to do? Embrace change! Join us for our keynote with Jim Carroll, who will challenge and inspire us to embrace the future as an opportunity to be pursued rather than a threat to be feared. Jim has worked with clients such as the PGA of America, Volvo/Mack Trucks, the Colorado Department of Transportation, Chrysler, and many, many more!

Winning in Business When Everyone is Good!
Creating visible advantages to become the best choice in a sea of good choices

Scottsdale - SPRING 2016
Presented by: David Avrin

Face it. Today, everyone in business is good.
So, when competency rules the day, how can you stand out?

In this high-energy, content-rich, and entertaining presentation, acclaimed business speaker and author David Avrin, CSP will show your team how to align your organizational strategy around your greatest competitive advantages. Based on the lessons in his popular book: It’s Not Who You Know, It’s Who Knows You, David will challenge your organization to move beyond mere high-level competence and to discover, craft and promote meaningful differentiation and true competitive advantage.

Take The Stairs
Success means doing things you don't want to do...

Boca Raton - FALL 2015
Presented by: Rory Vaden

Success is different for each of us, but the path to get there has the same obstacles: fatigue, rejection, failure, distraction, burnout, complacency, and countless others. And yet there is one common characteristic and one universal trait that virtually every single successful person must have before accomplishing their goals: discipline - the discipline to do the things they don’t want to do. Self-discipline strategist and motivational speaker Rory Vaden shares key insights and erases common misconceptions about how to build lasting self-discipline.

Rory’s compelling speech, energized people to:
- Disregard the fear and take immediate action
- Develop an awareness of your creative avoidance
- Stop making excuses and stop procrastinating
- Engage in a happier, healthier, more productive lifestyle
- Quit looking for shortcuts and get back to work
- Adopt an overall results-oriented attitude of discipline
- Be more disciplined and Take the Stairs more often in life situations a very long time

Passion on Purpose
Turning Company Culture into a Competitive Advantage

Boca Raton - FALL 2015
Presented by: Ryan Estis

In his keynote Ryan revealed how to cultivate a high-engagement, high-performance work culture. As we prepare for the next growth cycle in business, leaders need to understand the needs and expectations of the modern workforce. Ryan pushes back on conventional thinking with new research and case studies from leading companies that succeed at maximizing human potential and elevating performance.
To win in today’s market, you need a healthy organization: tuned-in employees, authentic leadership, open communication and trust. Leaders are called to cultivate the kind of workplace where people come first and performance and profit follow.
Most organizations leave too many opportunities on the table and waste a huge amount of their people’s potential. This keynote offers practical advice to help you reverse that trend.
After this keynote, audiences and organizations will understand what it takes to elevate engagement, unleash human potential and compete to win in the new world of work.

Learning Objectives Included:
− Embrace change in the new economy.
− Learn from global workforce trends and forecasting from our research portfolio.
− Build high-trust, high-value relationships.
− Connect employees to a shared vision and set of values.
− Effectively use emerging technology to improve communication, culture and work life.

Great Work
How to Create a Difference People Love

Boca Raton - FALL 2015
Presented by: David Sturt

With insights from the largest workplace study, analyzing 1.7 million cases of award-winning work, New York Times bestselling author David Sturt explains why individuals who practice five simple skills create the most innovative solutions. Through inspiring stories, Sturt outlines how leaders can empower extraordinary results, and how anyone can achieve the highest levels of performance and innovation.

In the Great Work Presentation, participants were able to:
− Learn the five skills (things people do) that predict award-winning results.
− Be able to communicate, build, and present strategies to increase business results within their organization.
− Understand how to assess the impact of their strategies and measure the results of their efforts.

212° the Extra Degree
How to Create Better Results, Better Relationships, and More Opportunities
Palm Desert - SPRING 2015
Presented by: Sam Parker

At 211 degrees, water is hot.
At 212 degrees, it boils.
And with boiling water, comes steam. And with steam, you can power a train.
JUST ONE EXTRA DEGREE MAKES ALL THE DIFFERENCE! That’s the simple concept that’s now inspiring millions of people and thousands of organizations to wake up and care more about their work and the people they serve, helping everyone embrace the value of the small things that can have the biggest impact on results. 212 (two-twelve) has even become a motivating theme to several collegiate and professional sports teams over the years. Join bestselling author and speaker, Sam Parker, and be introduced to his 212 (two-twelve) philosophy. You¹ll walk away better both professionally and personally, and gain several important ideas to help you inspire your people back at work to Be 212. 

Tough Times: Tougher Teams
“Whining” isn’t a strategy.
“Victim” isn’t a job description.
“Everyone else is in trouble too” isn’t management information.

Palm Deseet - SPRING 2015
Presented by: Stan Slap

Managers the world over have elaborate excuses to explain why poor performance is rarely their own fault and instead the result of forces beyond their control—they’re quick to blame acts of God, mysterious forces of nature and global events. Are you managing in maddening times? Sure, but who cares? What’s important is what you do about it; the job of management is to bring good answers to bad circumstances. The least successful companies blame everything for their problems—everything except their own response to those problems. The most successful companies take the same accountability for their mistakes as for their successes. In this blistering, funny and empowering keynote speech, Stan will debunk the most common excuses for poor performance and provide the foundation for creating a solution mentality throughout any company. Don’t miss the opportunity to learn How to avoid or resolve problems with accountability and create a solution mindset.

Preparing for the Future - In the Age of Disruption
Palm Desert - SPRING 2015
Presented by: Dirk Beveridge

As the collision repair industry experiences rapid transformation, collision center leaders must create a culture of change, innovation, and continuous improvement that breaks the gravitational pull of the status quo. In an age of over capacity, flat number of repairs, reduced number of miles driven, accelerated technology deployment, increasing consumer demands and more - Those leaders within the industry who have the ability to look inwardly will seize the tremendous opportunity of leading their organizations through the process changes necessary to compete for work. During this high energy and thought provoking keynote session, Dirk will share proven strategies and specific elements required to create a sustainable and relevant business in the age of disruption.

Creative Strategies: For Turning Challenge Into Opportunity And Change Into Competitive Adavantage

Nashville - FALL 2014
Presented by: Peter Sheahan

The fact that the world of collision repair is changing is not new to anyone. The more important question is: what do we need to do in the face of this change? Whether you are dealing with performance pressure, new materials and automotive technology or just trying to attract and retain great staff - it is crucial that as a leader you take the time to stop, get some elevation and take a fresh look at how to most effectively respond to change.
In Peter Sheahan’s case-study rich session, he will explore best-practices from multiple industries that have experienced similar transformative change, and unpack the key insights from those who profited from the change compared to those that became victims to it. Specifically, he will discuss:
• The role assumptions play in blinding us to new opportunities
• Raising your standards in alignment with rising customer expectations
• The need to take manageable risks
• Collaborating across the value chain to exploit new opportunities

The Future of Growth is to be a Peripheral Visionary
Nashville - FALL 2014
Presented by: Ross Shafer

Too often, an organization painfully searches for new revenue from within their own company… or from inside their industry. Ross can coach your team to find new opportunities from outside your immediate scope, even when you are under extreme pressure.
Learning Points of This Program:
• How to eliminate dangerous tunnel vision: Stress and anxiety can cause our vision to narrow and our heads to pound. When that happens, creativity suffers. Stress causes us to default to what we know; which may not be competitive. Ross coaches you to push past familiar solutions… to get a panoramic view of ALL opportunities.
• How to harvest an endless supply of good ideas: Profitable ideas are abundant… if you know where to look. That’s what we do at Ross Shafer Consultants, Inc. We scour the landscape for what others miss. Each year our consultants travel to several hundred “wrong meetings.” Our specialty is to cross-pollinate great ideas between dissimilar industries. We can teach your team how to spot “must practices” in the most unlikely places.
• How to find competitors in your blind spot: Apple conquered music. Now they want to dominate banking. Google wants to “own” your home heating and air conditioning. Do you know which companies are gunning for YOUR business? Ross can show you how to find them. When you know who they are… and act quickly to shifting trends… your growth won’t be derailed.
• How to capitalize on your competitor’s weaknesses: Have you ever heard... “Don’t worry about XYZ company. We just need to focus on doing the best WE can.” If that strategy were true, then why do championship sports teams spend countless hours studying a competitor’s game film? Coaches and athletes are looking for an opponent’s weaknesses. Today, business intelligence tools are free and public. It is now possible for you to do a “weakness audit” of every competitor. Ross will teach you how to find and leverage such weaknesses.

Life Lessons of Ethics and Accountability from the Sports World to the Business World

Nashville - FALL 2014
Presented by: Ross Bernstein

Championship athletes and coaches all have one thing in common; they all have a very unique DNA that separates them from the rest of the pack.
Through Ross’s work with over 1000 professional athletes and coaches that were all members of championship teams his research concluded that the same metrics and characteristics that were common among champions in sports were also common in peak performers in business.
The goal of Ross’s keynote session is to get attendees thinking about their own DNA — and about the differentiators they possess which would ultimately lead customers to CHOOSE to do business with them. At the core of his message is the simple fact that we like to do business with people who we trust, who we like, and who just “GET IT” — in other words CHAMPIONS! In an engaging, interactive, and visually entertaining style, Ross will use inspirational stories and poignant life lessons from the world of sports to show attendees how to:
• Clearly define the "differentiators" which separate them from the rest of the pack...
• Generate momentum by utilizing the "currency of karma"...
• Follow their moral compasses to win "the right way," with respect and integrity...
• Be better leaders and create more "buy-in" by embracing change and failure...
• Evolve from "order takers" to "trusted partners" by enhancing the quality of their relationships...
All of which it takes to become the best of the best — a CHAMPION both on and off the field.
As a best-selling author and award-winning “Peak Performance” business speaker, Ross has keynoted conferences on four continents. During the past 20 years of studying the DNA of championship teams Ross has had the opportunity to work with the ‘Best of the Best’, including “America’s Coach” the late Herb Brooks who lead a group of young American hockey players to develop their Champion Code DNA and defeat the Russians in the 1980 Olympics which became known as “The Miracle on Ice”. Ross has a unique ability to illustrate what it takes to become the best of the best, and explain the fine line between cheating and gamesmanship in sports as it relates to values and integrity in the workplace. There are reasons certain teams win consistently, whereas others come up short the automotive and insurance industries continue to evolve and change, understanding trends in the market requires unique insight.

"UnMarketing: Stop Marketing, Start Engaging"
Scottsdale- SPRING 2014
Presented by: Scott Stratten

No one likes cold calls at dinnertime, junk mail overflowing your mailbox, and advertisements that interrupt your favorite shows. If this is “marketing,” then the world would probably prefer whatever is the opposite of that. If you’re ready to stop marketing and start engaging, then welcome to UnMarketing. The landscape of business-customer relationships is changing, and UnMarketing gives you innovative ways out of the old “Push and Pray” rut. Instead, draw the right customers to you through listening and engagement, enabling you to build trust and position yourself as their logical choice when they need you.

Scottsdale- SPRING 2014
Presented by: Erik Wahal

Somehow we’ve come to believe that creativity is reserved for the chosen few- the poets, the painters, the writers. The truth is bigger and better than that. Creativity is in all of us. We simply need to rediscover the keys that will unlock our potential. UNthink™ is the keynote experience that will push members of your organization beyond their traditional thought patterns and habitual levels of performance. UNthink™ will inspire audiences to realize they are capable of so much more than they have been led to believe.

The UNthink™ program helps reframe your organization’s thinking so that new creative actions become possible. Learning how to UNthink™ will inject your daily grind with new passion, allowing employees to see how the organization wants and needs all of their talents and energies, not just the ones they’ve been using so far. You’ll begin the process of rethinking your life as a blank canvas of limitless opportunity on which to create your masterpiece.

This program will allow your organization to:
• Step outside convention to discover new and unexpected solutions to business challenges
• Challenge pre-conceived notions about what’s possible
• UNthink™ your way to increased creativity, productivity and passion

"The Collision Repair Marketplace"
Scottsdale- SPRING 2014
Presented by: Githesh Ramamurthy

An exploration of trends and technology
As the automotive and insurance industries continue to evolve and change, understanding trends in the market requires unique insight. Githesh Ramamurthy, CEO and President of CCC Information Services, Inc., will share his thoughts on the financial and market trends that impact your business as well as new technology that will positively impact how you do business in the future. With a background in engineering and computer science and nearly 20 years of experience in the insurance claims and collision repair industry, Githesh has a deep understanding of the marketplace and how to navigate it to win.

"Perceptual Reality"
Amelia Island- FALL 2013
Presented by: Scott Deming

What you THINK you do and what your customers HOPE you do are two very different things. Learn how to get your Realities in alignment. You know what you do and what you sell, but does everyone in your organization have the same understanding? You think your employees and colleagues understand what you mean and where you're coming from - Do They? More important, do your customers truly understand what you do and how you do it? Believe it or not, what you think you sell and what your customers hope you sell are two different things. How well you think you're doing and how well your customers think you're doing are always two very different things. You perceive your business from a business person's perspective. Your customers do not. They perceive your business as something they hope you can provide to make their life better. In Scott Deming's Keynote Address you'll discover how to see your business through your customer’s eyes and how to provide the level of service they crave - not what you think they want. Don't miss this captivating, thought provoking and transformative presentation on "Perceptual Reality!"

The Trust Edge

Amelia Island- FALL 2013
Presented by: David Horsager

Who do people trust more: you, or the competition? The answer to that question – how much confidence people have in you and your organization – says everything about your future. Trust is a fundamental, bottom-line issue. Without it, leaders lose teams, salespeople lose sales, and organizations lose reputation, relationships, and revenue. But with trust, business moves faster, margins get bigger, and careers take off. Through academic research and firsthand experience, David Horsager has learned what it takes to gain – and keep – The Trust Edge. Through a captivating presentation, Dave combines humor and illusions with business insight and analysis. He will show you how the little things, done consistently, add up to huge results. Attendees will walk away with concrete steps they can immediately use to improve their lives and careers. In David Horsager’s Keynote Address you will learn: • The 8 pillars that build trust quickly with coworkers and clients • The 3 ways to build connections – quickly • Keys to build morale, sales, and customer loyalty • How to never have a day where you say, “I didn’t get anything done” • The greatest need for a motivated staff, and how to fill it • The “why” and “how” behind the most foundational key to real success • To boost daily productivity by using DMA’s (Difference Making Actions) • How to create a 90 Day Quick Plan

The Tornado of Business
Igniting a Culture of Success and Mastering the Tornado!

Amelia Island- FALL 2013
Presented by: Michael Hoffman

Everyone of your job descriptions can be summed up in a word…Tornadic! From the constant change, customers that stretch your love for humanity and the people that you work with – that have retired emotionally but their bodies keep coming in to work every day. The tornado impacts your attitudes and the quality of your communication when it’s most critical. When the tornado rises that’s when you need to be a Master of the situation. Learning how the tornado of business and life impacts our communication and the skill sets necessary to be an agent of influence can be a game changer in equipping and igniting you and your people to be the catalysts of progress. In Michael Hoffman’s Keynote Address, he will show you how to: • Become #1…On Purpose! • Identify the challenges we face in today’s tough business climate • Put things in perspective • Ignite an attitude of ownership • Equip the communication skill sets necessary to be true catalysts of progress • Influence and ignite others • Discover the power of paralanguage and non-verbal impact • Build greater connections and stronger relationships • Create a culture where you are a part of change and not the victim of change

Branding 101/ Brand Strategy Essentials
Scottsdale - SPRING 2013
Presented by: Sasha Strauss

A rich introduction to all things branding— from naming and brand architecture to visual design and brand extension. We‘ll look at why brands matter, who they matter to, how you can build them into your marketing, advertising and public relations strategies. A great start for professional communicators or those simply interested in brand strategy.

Industry Headwinds
Scottsdale - SPRING 2013 Presented by: George Avery, State Farm Insurance Companies

George Avery will present an overview of changes taking place at State Farm and then address questions. George began his career in the auto body repair industry working as an auto body technician and painter in Southern California.

George joined State Farm Insurance working in various roles as an auto estimator, estimator trainer, auto claim representative, and management. George moved to the State Farm Home Office in Bloomington Illinois as an auto claims instructor. He was later promoted to management in the Learning and Development department where he was responsible for developing and delivering auto estimating curriculum for estimatics management throughout the company.

George then assumed an Auto Estimating Consultant role in the Property and Casualty Claims department providing guidance and direction on auto estimating procedures companywide. Since 2005 George served as the State Farm spokesperson to the auto repair industry. George speaks at both national and international industry events. George is available to discuss repair issues with industry associations and trade groups as well as the media. George is a past President of the National Auto Body Council (NABC) and currently the Chairman of the Collision Industry Conference (CIC).

Enjoy The Ride™
Scottsdale - SPRING 2013
Presented by: Steve Gilliland, CSP, CPAE

Through humor and reality-tested techniques, Steve Gilliland reveals the way to face conflicting demands in an unforgiving business environment that keeps getting tougher.

From the beginning when he shows people how to ignite their passion, to the end with his compelling challenge to never lose your focus, he releases an "explosion of enthusiasm" that is absolutely contagious. This keynote speech will challenge you personally and professionally. It is simple and easy to grasp -- yet profound! Fasten your seatbelt and hold on as one of North America's premier speakers outlines a roadmap for success and shows you how to Enjoy The Ride™.

Create Distinction in Collision Repair
Presented by: Scott McKain

What does it take to stand out in today’s hyper-competitive collision repair industry? Certainly, a high level of performance is required – however, it’s not the only aspect of body shop success.

Leading author and Hall of Fame speaker Scott McKain will reveal the Four Cornerstones of Distinction required to create competitive space in the auto repair marketplace in this highly engaging and thought-provoking presentation, based upon his bestseller named by thirty major newspapers as one of the year’s “Ten Best Business Books.” You’ll discover why Clarity, Creativity, Communication, and a Customer Experience Focus are essential components in order to expand your profits and grow your repair business.

You Don't Need a Title to be a Leader
How Anyone Anywhere Can Make a Positive Difference

Presented by: Mark Sanborn

In his work with over 2200 clients and some of the world’s best brands, Mark Sanborn has observed that leadership doesn’t make a difference—leadership makes the difference in business and success in life.

And genuine leadership is not conferred by title or status. It is leadership demonstrated through our everyday actions and the way we influence the lives of those around us.

In a competitive industry, you can’t just “manage” business growth, you need to lead it. That means understanding the key skills of leading effectively and being able to teach everyone on your team—regardless of their position—how to make a positive difference as they lead in their work.

In this presentation, you’ll learn the six key skills all leaders use to positively influence customers and colleagues. You’ll understand what it takes to go from simply achieving your goals to pursuing your potential.

Talking Racing at Over 300 mph
Presented by: John Force – Driver of the Castrol GTX HIGH MILEAGE Ford Mustang & Courtney Force – Driver of the Traxxas Ford Mustang Funny Car

Join 15-time NHRA Funny Car champion John Force and his daughter who is also a rising star and Funny Car driver, as they take the stage to taking racing together at over 300 mph. This season both drivers are in the top ten and had to raced each other numerous times with Courtney surprisingly getting the best of her world champion father. Courtney grew up watching her father dominate across the country and now she is sharing the track, fans and sponsors with her highly entertaining father.

Both John and Courtney will be available for Photos and Autographs at the conclusion of their keynote session, so if you’re a big drag race fan and have something you want signed, please feel free to bring it with you to the session.

VINCE POSCENTE // Big Goals in Short Order
Learning to Thrive in a More-Faster-Now World

PHOENIX, AZ, SPRING 2012—The four profiles organizations and individuals respond to in the speed of business and life. The final profile, a Jet, identifies the three qualities to thrive in the Age of Speed. Participants will identify the defining moments they’ve had in their life. These defining moments reveal patterns of decision making. Once these patterns are identified it’s easier for the individual to realize they have the choice to make decisions the same way or make new kinds of decisions.

1. Zeppelins – Organizations and individuals are Zeppelins when they stubbornly resist the speed of change or anything new. Zeppelins lose out on future opportunity.
2. Balloons – When a company or person checks out from the speed in the business of life, he is a Balloon. Balloons aren’t just the realm of the idle rich. Balloons learn how to let speed go on around them in a flowing way.
3. Bottle Rockets – A Bottle Rocket embraces speed but doesn’t harness it. People and groups suffer when they charge ahead without addressing necessary adaptations along the way.
4. Jets – Individuals and companies that are aligned, agile and aerodynamic will respond the best in the age of speed.
a) Aligned – Groups must understand that alignment is not just an organizational issue. In fact, it starts with people who have an emotional connection to goals. This is called the emotional buzz. Participants become aware of the emontional buzz is WHY they do the job they do. Attaching emotion to a job makes the job easier and increases the level of commitment by the person on the job.
b) Agility – For optimum results at speed, agility is critical. Adapting efficiently to change in real time is possible when organizations and individuals have sufficiently prepared. The participant identifies the kinds of things someone like them at a competing company is not willing to do. Typically, those are the things the participant is not willing to do either. Hence they become clear on the kinds of actions that will produce the best results.) Participants become aware of the 360 Degree Research concept to better understand the variety of ways to “do what the competition is not willing to do.”
c) Aerodynamic – It is important for everyone to look for ways to eliminate drag in everyday life. Two areas that must be addressed are interruptions and multitasking. Use technology in a way that minimizes interruptions. Do not multitask significant responsibilities. Participants identify the list of things that cause drag in the business of life.

They split their list into Micro Drag (interruptions, multitasking, etc.) and Macro Drag (high fear, low confidence). Participants conclude the session identifying the ways they reconcile results, good or bad, in order to continue to reinvent themselves and how they show up at work and at home. Click on Vince Poscente's Bio to read more.

JOE CALLOWAY // Minds Wide Open


• How market leaders think and the mindset that creates and sustains success.
• The passionate curiosity that drives people to look outside their comfort zone for new ideas.
• A propensity for action that means we actually DO things instead of just talking about them and having meetings about them then having more meetings about them.
• Tearing down barriers like the resistance that most people and (virtually all committees) have to new ideas…the fear of risk…and the biggest barrier of all:
- “We’re Experts! We KNOW how it’s done!”
- (famous last words of soon-to-be-dying companies)
• The creative power that comes from not knowing what you can’t do!
- (5 year olds are masters of this – we should be, too)
• Seeking out and destroying complacency like the evil force that it is!
• Knowing that the most important innovations are those that positively impact the customer experience.
• And finally, knowing the point…having a clear sense of who we are, what’s important, and what we’re all trying to accomplish.
"This is not a speech or lecture! This is a dynamic session of thinking, working, and engaging with new ideas. Come prepared to actively participate!"
Click on Joe Calloway's Bio to read more.

MICHAEL BROOME // The People Business

PHOENIX, AZ, SPRING 2012—A humorous and encouraging perspective on service, teamwork, accountability, and leadership

Regardless of your profession, Michael says “we are all in the people business.” Never are those skills more important than during tough times. He gives applicable ideas and comical examples about enhancing relationships with employees, peers, and customers.

Our ability to meet customer expectations increases through collaboration with peers. These partnerships occur when we bridle our ego, acknowledge others’ skills, and celebrate their successes. Solution-oriented people seek the company of others who are wiser and more accomplished. They also understand the value of accountability. As a result, they have colleagues, employees, and family to whom they can say, “I like myself better because of the person you have helped me become.” We all have blind spots, and sometimes we need others to open our eyes.

Solution-oriented people know when to adhere to advice and when to lead by conviction. They know leadership is more than standing up and screaming “charge!” It is shown by the quiet way we demonstrate our empathy and values. It’s refining our ability to listen and persuade, critique and praise, and laugh at our foibles. It’s continuing to improve our people skills, taking responsibility in challenging times, and committing to causes greater than ourselves.

All boxers expect to take some hits. Michael praises the tenacity of people who take blows, pick themselves up, and make things happen. They search adversity for lessons and embrace the hard truths they find. We can’t conquer what we don’t confront. This program is emotionally powerful, intellectually penetrating, and loaded with the good humor that is Michael’s trademark.

GREG HORN // Vice President, Industry Relations, Mitchell International, Industry Trends and Performance Measurement

NEW ORLEANS, LA, FALL 2011—In this keynote, collision industry expert, Greg Horn will address the current trends affecting the collision repair industry and how these trends may affect your collision center performance. Key topics covered:
1. The size of the collision industry in North America
2. Are being measured on your performance properly?
3. Trends in auto manufacturing that will affect repair performance
4. The impact of potential new imports to your bottom line

ROSS SHAFFER // Are You Still Relevant? aka How to win more market share in a recovering economy.

NEW ORLEANS, LA, FALL 2011—We all saw globally-recognized brands shrink or die during the recession. Conversely, we witnessed young, nimble companies swoop in to dominate market share. Could that happen to you? Ross dissects the reasons for the staggering success stories—and he pinpoints the warning signs that were ignored by those who failed. Remaining Relevant (to your customers and team members) is the ONLY way to substantially grow your organization during a recovery. If you’re relevant, you can take market share away from your competition. But it won't be easy. You will have to accelerate your "A" Game to earn that market share. And, you will have to re-double your efforts to retain the base you already have. Ross unveils inspiring case studies that span the landscape of retail, manufacturing, B2B, construction, and healthcare. He describes what it will take for your organization to reap incredible rewards during “The Recovery." Topics covered:

1. How to grow your market share immediately.
2. How to effectively engage the new "on demand" customer.
3. How to generate tiny innovations that produce explosive profits.
4. How to think like a contrarian. The old rules don’t apply anymore.

CHRIS ANDREOLI // Chris Andreoli of Progressive Insurance

NEW ORLEANS, LA, FALL 2011—Chris has been with Progressive Insurance for 18 years. Serving in many roles of increasing responsibility within the Physical Damage specialty. After running the Corporate Network Audit Department for 4 years, he transitioned into his current role as Corporate Claims Director - Repair Shop & Industry Relations. He also serves as a Claims consultant on various topics related to Physical Damage process changes, legislative requirements and lobbying efforts that support consumer choice for auto repairs. He's proud to work with industry colleagues on the Repairer/Insurer Relations Committee for CIC and also represents Progressive as a member of the National Auto Body Council (NABC). Chris is based out of Rochester, NY.

GREG SMITH—Fired Up, leading your organization to achieve exceptional results PALM SPRINGS, CA, SPRING 2011

Success in this economy depends on keeping your organization heading in the right direction and accelerating performance from the bottom to the top. Build a high-energy workplace that boosts performance, generates more profits, increases sales and provides outstanding customer service. Based on proven concepts, you will be able to develop a plan that will generate measurable, bottom-line performance improvement results immediately. As a result you will be able to adapt to changing trends and manage shifts in markets, competition and customer preferences in today's changing work environment.


PALM SPRINGS, CA, SPRING 2011—Everywhere you look today, there are problems. What’s scarier yet, is many experts predict there is no end in sight. So what can you do about this “problem pandemic”? Embrace it! In this presentation, Michael shares an entertaining childhood story from his book, Pink Bat, involving a “problematic” plastic baseball bat he received as a gift. Through this story and others, he shows how many perceived problems are actually unseen solutions… or at the very least, new opportunities. Based on the countless “problems” we all face today, this powerful concept is more relevant than ever. Throughout this moving presentation, Michael’s message is clear: You can live each day in a world filled with “problems,” or rise each morning and embrace a world filled with unseen solutions… eager for you to find them. The decision is yours… both worlds exist. Successful people know the world you focus on is the one you will create. This inspiring presentation removes the blinders, captures the imagination, and inspires people to start seeing the world in a new light. If your organization is ready to create a “solution pandemic,” this presentation is for you.

KEVIN KING—Motivational Speaker and Master of Information

PALM SPRINGS, CA, SPRING 2011—Just part of Kevins presentation will cover the Federal Bureaucracies severe mis-steps while updating the audience with his eloquent exposition on federal securities and accounting practices. A don’t miss statement of Bureaucracies gone wild and what we can do about it.

RICHARD FLINT—Recharging The Human Spirit

ORLANDO, FL, FALL 2010—As one of America’s top personal development speakers and coaches (he travels and speaks over 210 times per year and personally coaches many businesses and individuals from on the road), Richard has been successfully mentoring and quietly helping professional organizations, large and small businesses and individuals for over 30 years. Considered a well guarded secret by companies and organizations due to his results, Richard Flint motivates, inspires, teaches and helps people and companies metamorphosis’ into their ‘Power To Be’, so they can Do or Have anything they want. Interestingly, he does it without you having to set goals. There is no doubt about it! This transitional business economy has affected the motivation of ever company’s leadership and employees. The challenge this has created is how to effectively recharge people in order to increase their motivation. When the motivation of people becomes weak, so does their productivity. To get to the other side with a renewed spirit demands leadership creating a company environment that focuses on improvement, rather than the worries of people. At the conclusion of this presentation, you will feel you are ready to re-energize your company environment, which will increase your productivity, strengthen the quality of your customer service and improve your bottom line. When people’s spirit is charged, they perform their job at the highest level of quality!

SCOTT KLOSOSKY—The Visionaries' call to action

ORLANDO, FL, FALL 2010—Scott Klososky, a former CEO of three successful startup companies, specializes in looking over the horizon with how technology is changing the world. Scott’s vision and ability to see trends in emerging technologies allow him to be a thought leader who applies his skills to help organizations thrive, leaders prosper, and entire industries move forward. His unique perspectives on technology, business culture, and the future allows him to travel the globe as a speaker and consultant, working with senior executives in organizations ranging from Fortune 500 corporations to universities and nonprofits including: Cisco, Newell Rubbermaid, Lockheed Martin, Ebay, Volvo, The Hartford, Great Clips, Marriott, Sterling Commerce, AGCO Corporation and national associations such as: International Franchise Association, Korean Ministry of Information, Mortgage Bankers Association, American Payroll Association, Association of Equipment Manufacturers. In Scott’s revolutionary Keynote address The Visionaries' Call to Action, Scott will be sharing his thoughts and ideas on how the forward thinking use of technology can be leveraged to help business leaders prosper in a difficult market. When competition gets tight, you need an edge in order to grab your unfair share of customers! Scott will share stories from industries like ours that are going through massive changes, and will then show us how “High Beam Leadership” can be applied to better predict, and prepare for, the changes that are to come. With our high beams on, he will share specific technology trends and tools that can be used right now to help improve our bottom lines. Scott brings yet another perspective to the MVP conference, one that is growing in popularity and interest with all of us, that is: Enterprise Social Technologies, Helping Organizations Harness the Power of Social Media, Social Networking, Social Relevancy. Social technologies have exploded into the business world, yet are vastly misunderstood. Many organizations are either blocking their use, or simply experimenting with how they might be of benefit. Because tools like Facebook, Twitter, and LinkedIn started with personal use, little has been done to holistically address how social tools can be fully integrated into an organization. Enterprise Social Technology both explains how these powerful new tools can be put to use, and provides a twelve-step model for implementing social tech within any size of organization.

DISNEY INSTITUTE—Leading Through Turbulent Times

ORLANDO, FL, FALL 2010—From the very beginning, the Disney organization has never strayed from essential business truths. By listening to our own advice; by following the lessons that were established and perfected over the past 80 years, we remain a leader in retaining employees, in establishing customer loyalty, in expanding our brand, in generating profits, in maintaining a competitive edge. In short, Disney is built to last. Don’t let a down economy be a time for caution. This is a chance to outpace your competition. In “Leading through Turbulent Times,” explore the proven best practices that underlie the Disney approach to sustaining excellence during turbulent times. This session will provide you with creative strategies to weather the economic climate and effectively meet the challenges of today’s business environment. These strategies can easily be adapted to any organization or industry to help retain customers, engage employees, and position your organization for future ongoing success.