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Breakout Sessions (Day 1)

Monday April 11th

Breakout Session # 1

The Art of Accelerated Resilience

Adapt Faster and Achieve More

Presented by: Courtney Clark

In today’s competitive world, there is no time to recover from our setbacks slowly. The strategies from Courtney’s book ‘The Successful Struggle’ will have your team managing change, chaos, conflict, and life’s other challenges in the fastest, most productive way possible.

In this session, Courtney will walk participants through proven strategies to increase employee engagement, reduce turnover, and provide less stress at the office. These techniques and practical applications will help teams be successful even in the most challenging situation, and designed to solve the problems of change, stress, and chaos as quickly as possible.

At the end of this session, participants will be able to…

 - Recognize the benefits of connecting with the purpose of change
 - Develop new strategies to maintain personal power and a sense of control
   during times of change and chaos
 - Apply the “Stop, Drop, and Roll” technique for chaos management

Click to view: Courtney Clark Bio

Breakout Session # 2

Enhancing the Customer Experience

Presented by: Barry Rinehart | MVP Business Solutions

Why do some customers become fans for life?

Is it just luck or do some businesses know the formula for turning a customer interaction into a remarkable experience?

How do businesses like grocery stores, coffee shops, tire shops and other retailers turn common shopping experiences into legions of customers singing their praises on the internet and social media?

They know how to connect. They understand how to delight at every turn. Their business strategies are centered on customer experience. This is not happy talk for these organizations, they invest time and money to obtain these results. They understand contact points, satisfaction is invisible and they have learned where and how they impact their customers. They understand how different expectations affect customer’s perceptions and how to exceed those expectations repeatedly. 

Do you really want to know more about your customer’s perceptions and how to enhance their experiences with you? 

This breakout session... will reveal the core concepts that legends in customer service have used successfully to breed unwavering loyalty from people who love to talk about their experiences.

If you are looking to up your game and really move the needle on CSI, this session will help lay the ground work to enhance your customer’s experience! 


Breakout Session # 3

Going Toe-to-Toe with Google & Yelp

How to Win in the Marketing Arena

Presented by: Danny Sanchez | Autoshop Solutions, Inc.

You need to know what you are up against in the marketing arena. Rather than thinking of Google and Yelp as the opponent, it is time to start thinking of them as vehicles you can use to drive your business forward!

They might need a little maintenance, a repair here and there, but once they are in shape, they will have you running at top speeds in no time. Find out how you can use Google & Yelp to your advantage and beat them at their own game!

This session will focus on the following:

 - How the review process works with Google & Yelp
 - Does Google and Yelp ‘filter’ your reviews?
 - Can a bad review be removed?
 - What to do when you cannot remove a negative review
 - What should you focus on?
Join AMI-accredited instructor Danny Sanchez, as he blends his experience as a former repair shop owner with his current expertise as CEO of Autoshop Solutions, a digital marketing agency for the automotive industry.

Click to view: Danny Sanchez Bio 


Breakout Session # 4

Managing Glass Replacement in an Era of Advanced Vehicle Safety Systems

Presented by: Joel Timmons | Profitable Glass Solutions Ltd.

As Advance Driver Assist Systems (ADAS) technology expands, the windshield gains more responsibility for housing ADAS technology.  This trend simultaneously drives increases in costs, replacement times, and liability.  By the year 2025, 50% of the windshields produced will include an ADAS bracket, yet the auto glass industry infrastructure to recalibrate windshields is still in its infancy. 

Are your operations prepared for this evolution?  Collision repair companies continue to optimize their internal operations yet many subcontract their automotive glass to outside operators.  Does this make sense in a lean process environment?

This breakout session will provide you the tools to effectively gauge if it’s feasible to bring glass in-house or if not, how to choose a quality partner. Your glass partner must be capable of meeting your internal needs in addition to meeting the requirements demanded of vehicle engineering today.   We will review what it takes to measure the performance and profitability of auto glass processes, enabling you to manage this critical process at a higher level.

We will examine how automotive glass impacts your business including:

 - The role of auto glass in safety
 - Current and future auto glass trends
 - Calibration tools for glass replacement
 - Impact on cycle time
 - Qualifying your glass professional
 - Key auto glass metrics
 - Protecting your business & customers

Joel Timmons is an automotive glass expert with 33 years of industry experience and the owner of Profitable Glass Solutions Ltd.  Profitable Glass Solutions Ltd. is a consulting and educational organization providing sales, marketing and operations consulting to retail, wholesale and manufacturing entities in or entering the aftermarket glass trade.

Breakout Sessions (Day 2)


Tuesday April 12th


Breakout Session # 5

Don’t Get Left in THE DUST!

How to achieve that perfect finish!
Presented by: Jason Butcher – Executive VP Autotality / Filter Works
                       Marion Bush – Autotality / Filter Works
There is ever-increasing pressure to produce high quality repairs as efficiently as possible.

Are your techs spending too much time doing reworks? 

Do you feel like your paint booth is causing rework issues? 

The performance of your paint booth is directly related to the efficiency of the shop. 
Are you taking care of your most valuable asset? 
It is more than just a box with filters; it is an entire system that can make or break or your production goals. 

Let us show you how you can virtually eliminate the reworks in your shop and provide that perfect finish almost every time.  Understand your paint booth and learn how to make it work for you.

The presentation will focus on:

Understanding the capabilities of your paint booth and refinish environment
Proper paint booth operation, including tips on minor adjustments and/or
  upgrades to booth operations
Reveal the real costs of not maintaining the paint booth and related equipment


Breakout Session # 6

Building a Winning Culture

Create an environment that will bring out the best in your best.

Presented by: Danny Sanchez | Autoshop Solutions, Inc.
Your shop’s culture is the frame that holds your business together. From writers to technicians, every member of your team deserves an environment that breeds creativity, leadership, and internal empowerment. Great people thrive in the right environment; they will not stay long in the wrong one.
During this breakout session, Danny will present his plan for bringing out the best in your team and give you the tools you need to create your own winning culture.

Key Takeaways:

What is a winning culture?
Be ready for criticism
Hiring? Culture, skills & attitude
A hiring check list
Team member-On boarding
Celebrate Everything!

As past owner of one of the most successful repair shops in the country and current CEO and founder of
Autoshop Solutions, one of Inc. Magazine’s Fastest Growing Companies, AMI certified instructor Danny Sanchez knows what it takes to cultivate the right environment

Click to view:  Danny Sanchez Bio

Breakout Session # 7

Make Way for GEN Z!

Believe it or not…there’s life after the Millennial generation!

Presented by: David & Jonah Stillman, Gen Guru, Inc.

A new generation is impacting our workplace, and not enough leaders are paying attention! Are you ready for Gen Z?

The leading edge of Gen Z is well into their 20s with entirely new attitudes about work, technology, travel, money, and life.
In “Make Way for Gen Z”, you will learn:

The key events and conditions that shaped Gen Z
Gen Z’s traits and values, and how they play out in the workplace
What it will take to recruit, retain, manage, and motivate Gen Z
What are Gen Z’s consumer behaviors and how to connect best with this
  new generation
With content based on three national surveys and the first international study, primary data, best practices, and interviews with CEOs and Gen Zers, you will get the most comprehensive look at the Gen Z employee and/or customer.
This engaging, enlightening, and humorous presentation guarantees that you will learn not only who the Gen Z employee or customer is, but also how to reach them.

Click to view:  David & Jonah Stillman Bios


Breakout Session # 8

Advancing Repair Planning

Using resources and tools to improve your accuracy

Presented by: Danny Gredinberg | Database Enhancement Gateway (DEG)

Advance repair planning requires more than “Guestimating”.

We will open up your eyes and show you how information available can impact your business and bottom line. Many of these resources are available FREE to the industry. 
We will also discuss how “Paid/Subscription”  information can pay for itself.

Database Enhancement Gateway-DEG: 
What Is the DEG; how this FREE Resource can add value to your business.
How to access the DEG Database and Accessing Information providers P-pages for all three systems.
- SCRS Blue Print Optimization Tool:  
SCRS, Winner of 2019 SEMA new product showcase developed an
Automated version of the Guide to Complete Repair Planning tool. We will show you how this tool can identify commonly missed Items with a simple click and a few seconds.
 - Using OEM Owners manuals: 
How critical it is to review the owner’s manual with the prospective
customer to gain their trust, as well educate them on what it is required for a SAFE and Proper repair.
Using Vehicle manufacturer repair Information:  
Vehicle manufactures design and build vehicles including determining proper and safe repair methods to repair vehicles after “accident”. We will dive into repair information to document your repair plan.