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Keynote Speakers - Spring 2017

Keynote Session  //  Steve McClatchy

Monday April 10th  |  8:15am - 9:30am


Work Smarter, Reduce Your Stress and Lead by Example

Your life is a product of your decisions.  Your criteria for making decisions is at the very core of your effectiveness.  Great decision making habits can yield a lifetime of success and achievements while poor ones can keep you stressed, frustrated, and out of balance.  Consistently improving your life and achieving your goals is not easy.  The problem is that goals mean improvement, and improvement means change, and change is not always welcome.  Just as a business must never stop learning, improving, and innovating to lead in the marketplace, as individuals we are faced with this same challenge.  If you are interested in learning a decision making system that can help you achieve more, overcome obstacles, and help you embrace the change that comes with improvement, this is a “don’t miss” presentation.

This keynote will help every leader and aspiring leader to:
- Focus on results and the true drivers of performance.
- Regain critical planning and personal time.
- Dramatically increase work and life engagement.

Click to view Steve McClatchy BIO

Keynote Session  //  Tonya Reiman

Monday April 10th  |  3:15pm - 4:45pm

The Power of Body Language in Communication

Succeeding in Every Business and Social Encounter

Body language makes up approximately 75% of all communication. Reading the non-verbal signals of others provides the opportunity to anticipate, understand and interpret the feelings and attitudes of those around us. In addition, assessing how an individual will respond to a particular situation offers us the essential element of hearing what isn’t being said. 

Words are incredibly important yet it takes more to communicate in today’s world. Every action, even the smallest micro-action, speaks volumes to those around you. Keep in mind, each and every time you see someone, long before you’ve even said “hello”,  they have “YES” or “NO” on a subconscious level. Learn the skills to be a “YES”. 
Key learnings in this session:
- Three keys to build rapport in the first few minutes of a conversation
- Discover how to be perceived as credible and reliable
- Master "looking" relaxed in any situation
- Communicate powerfully with your words, tones, and your body language
- Dominate a conversation simply by listening skillfully
- Learn to read body postures
- Learn to read what someone's face is saying
- Identify the cues for lying and learn to read them quickly and easily

Click to view Tonya Reiman BIO


Keynote Session  //  John DiJulius

Tuesday April 11th  |  1:45pm - 3:15pm

The Customer Service Revolution

Overthrow Conventional Business, Inspire Employees, and Change the World

Check out John's Welcome Video

Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made Customer Service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
In today’s world, it is all about rapid transactions versus genuine interactions.
John illustrates ways to teach every member of your organization to have empathy and compassion for their customers, internally and externally, which build relationships and creates emotional connection and brand loyalty.

The Customer Service Revolution is a practical guide to offering exceptional experiences, which is currently one of the only sustainable differentiator's among competing businesses.
Learn the secrets of customer service that the top companies in the world already know.  Take the advantage you need to turn your company's customer experience process into an unforgettable one.

At this presentation you will discover how:
- All your employees can have compassion & empathy for your customers
- To create a Customer Service Vision statement
- To create non-negotiable standards that every team member will follow
- To Make Price Irrelevant

Click to view John DiJulius BIO