MVP Business Solution

Comm. Trucks Admin Process Re-Engineering
Workshop Overview

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Commercial Truck Administrative Process 
Re-Engineering 
Workshop

Getting from the Current State to the Ideal State—A Collaborative Approach to Process Improvement. 

A system of tools and methods for removing inefficiencies from administrative operations to improve flow, gain capacity, and lower costs.

The administrative burden placed on commercial truck collision repair shops today can be over-whelming. For most, these processes have evolved over time and have been tweaked to meet a particular customer, fleet, or work provider’s requirements – not necessarily for efficiency or effectiveness. The Administrative Process Re-Engineering commercial truck workshop is designed to look at the entire administrative process in the context of current staffing, their skills, repair volume, and customer and/or work provider requirements to uncover opportunities for improvement.

During this workshop all the administrative personnel will contribute through interviews to map out the current processes. The current processes are then evaluated using a proprietary tool to uncover improvement opportunities. The entire administrative team is then involved in prioritizing the opportunities and developing an implementation plan. The benefits of improving the current administrative processes include improved customer experience, create administrative capacity created to handle additional volume, and a better balanced workload demand across the entire administrative workforce.
 
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WORKSHOP OBJECTIVES
  • Participants will help to create a Process Map to define the current administrative processes
  • Participants will learn where their current staff are either over or under-utilized
  • Participants will identify areas of opportunity to improve processes, create administrative capacity and lower effective costs
  • Participants will have a solid plan for implementation at the completion of the workshop
WHO SHOULD PARTICIPATE
Workshop should include all administrative personnel

WORKSHOP LENGTH
2-3 days on-site depending on scope of work

MINIMUM REQUIREMENTS
Any PPG Commercial Truck customer is eligible to participate in any MVP commercial truck training
A hosting commercial truck collision repair shop

FOR MORE INFORMATION
MVP Hotline: 1-866-237-8178
MVPmailbox@ppg.com