Master Schedule for MVP COURSES
Elevating the Customer Experience provides a practical approach to customer satisfaction that will knock the socks off your customers, as well as your competition. Discover how creating “Memorable Experiences” can provide a true competitive advantage by making extraordinary customer service the centerpiece of your marketing strategy.
ADVANCED TRAINING FOR THE ESTIMATING PROFESSIONAL Writing an accurate estimate and constructing a litigation worthy work-file are the core concepts behind the MVP Advanced Estimating Skills course. Technology as well as advancements in vehicle construction and very specific repair procedures are a few examples that drive the need for continuing education for front-line estimators. This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their estimate lines.
2 years estimating experience is highly recommended for MVP Advanced Estimating Skills course as many of the exercises require participants to be proficient navigating procedure pages and OE repair procedures.
Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.
Your Road Map to Success
This 2-day course provides owners and managers with a full array of proven tools, information and advice on how to position their collision repair business for success. Topics such as strategic thinking, business strategy, benchmarking, compensation planning, marketing strategy and human resource management are among the critical key areas addressed. The course also provides a comprehensive understanding of how to use the Key Performance Indicators to identify opportunities for improvement, develop a business plan, set target performance, use a scoreboard to drive improvements, track progress and develop a culture of continuous improvement.
Understanding critical metrics for collision center operations
This course provides new owners, new managers, and potential candidates for management with the basic accounting and financial fundamentals to better understand what drives overall business performance.
Managing production in a collision center is a full-contact responsibility requiring focused attention. There are a lot of moving parts in this dynamic environment. Just getting by is costly. Maximizing resources benefits the entire staff, business, the customer experience and the businesses market position. Learn critical ways to think about production resources including; technician efficiency and skill-set, current production capacity, becoming proactive instead of reactive and logical work distribution are a few examples of topics in this 2-day course. Participants will experience exercises focused on production scenarios in order to apply the course learnings. You will learn key areas of focus for maximizing production potential. When applied these practices commonly translate to increased revenue, improved customer experience and greater profits.
MVP Green Belt Training is a comprehensive, 3.5 day training program based on the practical application of Lean Six Sigma tailored for collision repair. The curriculum has been carefully developed to provide an effective balance between teaching the proven science behind process improvement and implementing practical solutions for driving best-in-class performance at your collision center. Intense classroom and shop floor exercises are all aimed at giving your shop the competitive advantage of Quality, Speed and Cost.