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The Essentials of Maximizing Throughput Performance

Demands on cycle time are increasing at lighting pace. This course focuses on “keys-to-keys” practical applications used by progressive collision centers to improve cycle time performance and enable vehicles to flow smoothly through the production process. Participants will also gain insight to successfully manage the most important asset in a collision center—the production staff! Come learn the foundational principles and improvements that can be implemented on the shop floor to dramatically advance production and reduce cycle time in your shop.

The Practical Application of Lean Six Sigma Tailored for Collision Repair

MVP Green Belt Training is a comprehensive, 3.5 day training program based on the practical application of Lean Six Sigma tailored for collision repair. The curriculum has been carefully developed to provide an effective balance between teaching the proven science behind process improvement and implementing practical solutions for driving best-in-class performance at your collision center. Intense classroom and shop floor exercises are all aimed at giving your shop the competitive advantage of Quality, Speed and Cost.

THE INSIGHTS AND SKILLS OF THE SALES PROFESSIONAL Your staff influences the perception and experience that the guest is having with your shop. Customer service staff, estimators, production managers, and managers may all have touch points with our clients. Do they understand how to influence the guests experience and connect with that client to create a bond that will foster an ongoing relationship? PPG MVP Professional Selling Skills is designed to provide the knowledge, skills and insights of the sales professional. Knowing what questions to ask, how to handle objections and pickup on buying signals are core competencies to close sales and build rapport. These skills are essential to drive high CSI and customer retention with today's consumer. Available as a one day class or a two day experiential workshop, this offering addresses this common skills gap in the industry.

 

THE INSIGHTS AND SKILLS OF THE SALES PROFESSIONAL Your staff influences the perception and experience that the guest is having with your shop. Customer service staff, estimators, production managers, and managers may all have touch points with our clients. Do they understand how to influence the guests experience and connect with that client to create a bond that will foster an ongoing relationship? PPG MVP Professional Selling Skills is designed to provide the knowledge, skills and insights of the sales professional. Knowing what questions to ask, how to handle objections and pickup on buying signals are core competencies to close sales and build rapport. These skills are essential to drive high CSI and customer retention with today's consumer. Available as a one day class or a two day experiential workshop, this offering addresses this common skills gap in the industry.

 

ADVANCED TRAINING FOR THE ESTIMATING PROFESSIONAL

The advancement of technology in todays vehicles is changing faster than ever. Exotic materials and methods have become common on practically every make and model vehicle. The proliferation of construction methods and materials is going to continue. Detailed technical repair information from manufacturers on structural, cosmetic repairs, restraint systems, advanced driver assist systems, materials, glass operations and even, interior trim retainers, now exists. Every estimate written needs to be thoroughly researched and carefully documented to ensure the estimate is technically correct following all O.E. repair specifications. PPG MVP Advanced Estimating 2019 was designed to assist todays estimator in consistently identifying and documenting a technically correct estimate.

Because We Can't Change the Past, But We Can Change the Future

Knowing what to change can be easy—more difficult is the ability to identify and implement change in an organization on a sustainable basis. Collision centers that can embrace change will be best-prepared to take advantage of new opportunities and ensure their long-term success. With that in mind, this course provides owners and managers with the opportunity to assess and strengthen their leadership skills, while learning proven approaches to leading change throughout their organization. Course topics center on John Kotter’s 8-Step Model of Organizational Change. Based on 15 years of research identifying why companies fail to implement sustainable change, this model presents a simple, yet realistic approach to executing change. Participants also will learn to identify core values that are foundational for building vision and mission statements that make a difference. In addition, they will leave the course with a concrete and comprehensive action plan to implement change in their company and overcome resistance, sabotage, and the enemies of real change.

Turning Satisfied Customers into Loyal Customers!

Elevating the Customer Experience provides a practical approach to customer satisfaction that will knock the socks off your customers, as well as your competition. Discover how creating
“Memorable Experiences” can provide a true competitive advantage by making extraordinary customer service the centerpiece of your marketing strategy.

Understanding critical metrics for collision center operations

This course provides new owners, new managers, and potential candidates for management with the basic accounting and financial fundamentals to better understand what drives overall business performance.

ADVANCED TRAINING FOR THE ESTIMATING PROFESSIONAL

The advancement of technology in todays vehicles is changing faster than ever. Exotic materials and methods have become common on practically every make and model vehicle. The proliferation of construction methods and materials is going to continue. Detailed technical repair information from manufacturers on structural, cosmetic repairs, restraint systems, advanced driver assist systems, materials, glass operations and even, interior trim retainers, now exists. Every estimate written needs to be thoroughly researched and carefully documented to ensure the estimate is technically correct following all O.E. repair specifications. PPG MVP Advanced Estimating 2019 was designed to assist todays estimator in consistently identifying and documenting a technically correct estimate.

The Practical Application of Lean Six Sigma Tailored for Collision Repair

MVP Green Belt Training is a comprehensive, 3.5 day training program based on the practical application of Lean Six Sigma tailored for collision repair. The curriculum has been carefully developed to provide an effective balance between teaching the proven science behind process improvement and implementing practical solutions for driving best-in-class performance at your collision center. Intense classroom and shop floor exercises are all aimed at giving your shop the competitive advantage of Quality, Speed and Cost.