MVP Business Solution

Administrative Process Improvement
Course Overview

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ANALYIZING AND IMPROVING THE ADMINISTRATIVE PROCESS

Production, customer experience, photo estimates, payroll, parts, payables, receivables, cash flow, insurer relations…the list goes on and on managing/owning a modern collision repair center. There was a time when we needed 1 office person for every 4 or 5 production staff. Then the ratio was 1:3 and now it is getting closer to 1:1.
Is your admin staff adequate for your current workload? Are the right people assigned the right tasks? Could you repair more vehicles without adding admin staff? Does your admin staff have the necessary skills to sustain and grow your business? How should they be trained? What training do they need? Many shops are struggling with these same questions.

This one-day interactive class was designed to help you answer these questions. Using a process that has been successful working with PPG customers you will learn how to process map the admin process, assign duties aligned with roles, evaluate skills, determine training needs and develop an administrative action plan.

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COURSE OBJECTIVE
Provide the skills and knowledge to learn how to process map the admin process, assign duties aligned with roles, evaluate skills, determine training needs and develop an administrative action plan.

WHO SHOULD ATTEND
Shop Owners, Managers, Decision Makers, and Key Employees

COURSE LENGTH
1-day class

CLASS SIZE
Limited to 12 Participants or 8 Businesses

TOPICS COVERED

THE COLLISION ADMIN ENVIRONMENT
PROCESS MAPPING INTRODUCTION
THE WORK FILE (PAPER FLOW) PROCESS
ADMINISTRATIVE POSITIONS
POSITIONAL DUTIES
SKILLS EVALUATION
TRAINING NEEDS ASSESSING
ADMINISTRATIVE ACTION PLANNING


Participants will be involved with exercises using their businesses and current staffing during this classroom workshop.
Participants will understand the work file process and have the ability to assign duties to the positions within their current staff.
Positional duties will be documented by the participants to serve as a foundation for job descriptions.
Skills assessment exercises will enable participants to document training needs.
Participants will develop an administrative action plan to start after this class.

CERTIFICATION & TRAINING MATERIALS
Certifications are pending

MINIMUM REQUIREMENTS
Any PPG or Nexa Autocolor® customer is eligible to attend any MVP Business Fundamentals course

FOR MORE INFORMATION
MVP Hotline: 1-866-237-8178
MVPmailbox@ppg.com