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THE INSIGHTS AND SKILLS OF THE SALES PROFESSIONAL Your staff influences the perception and experience that the guest is having with your shop. Customer service staff, estimators, production managers, and managers may all have touch points with our clients. Do they understand how to influence the guests experience and connect with that client to create a bond that will foster an ongoing relationship? PPG MVP Professional Selling Skills is designed to provide the knowledge, skills and insights of the sales professional. Knowing what questions to ask, how to handle objections and pickup on buying signals are core competencies to close sales and build rapport. These skills are essential to drive high CSI and customer retention with today's consumer. Available as a one day class or a two day experiential workshop, this offering addresses this common skills gap in the industry.

 

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ADVANCED TRAINING FOR THE ESTIMATING PROFESSIONAL
Writing an accurate estimate and constructing a litigation worthy work-file are the core concepts behind the MVP Advanced Estimating Skills course. Technology as well as advancements in vehicle construction and very specific repair procedures are a few examples that drive the need for continuing education for front-line estimators. This course covers current topics such as how to interpret and apply OE repair information to estimates, how to evaluate specialty finishes and identify not-included refinish labor operations and paint material considerations regarding specialty finishes and a close evaluation of what’s included and what’s not when estimating welded-on panels and using line notes to support estimate entries and more. Each subject is accompanied by an interactive exercise where participants can apply the knowledge and practice substantiating their estimate lines.

2 years estimating experience is highly recommended for MVP Advanced Estimating Skills course as many of the exercises require participants to be proficient navigating procedure pages and OE repair procedures.