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Fundamental Skills for Achieving Cost Performance
The damage estimate is the critical first step in the repair process. Using real-world case studies, this 1-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 1-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.
 

ANALYIZING AND IMPROVING THE ADMINISTRATIVE PROCESS
Production, customer experience, photo estimates, payroll, parts, payables, receivables, cash flow, insurer relations…the list goes on and on managing/owning a modern collision repair center. There was a time when we needed 1 office person for every 4 or 5 production staff. Then the ratio was 1:3 and now it is getting closer to 1:1.
Is your admin staff adequate for your current workload? Are the right people assigned the right tasks? Could you repair more vehicles without adding admin staff? Does your admin staff have the necessary skills to sustain and grow your business? How should they be trained? What training do they need? Many shops are struggling with these same questions.
This one-day interactive class was designed to help you answer these questions. Using a process that has been successful working with PPG customers you will learn how to process map the admin process, assign duties aligned with roles, evaluate skills, determine training needs and develop an administrative action plan.

THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

ADVANCED TRAINING FOR THE ESTIMATING PROFESSIONAL

The advancement of technology in todays vehicles is changing faster than ever. Exotic materials and methods have become common on practically every make and model vehicle. The proliferation of construction methods and materials is going to continue. Detailed technical repair information from manufacturers on structural, cosmetic repairs, restraint systems, advanced driver assist systems, materials, glass operations and even, interior trim retainers, now exists. Every estimate written needs to be thoroughly researched and carefully documented to ensure the estimate is technically correct following all O.E. repair specifications. PPG MVP Advanced Estimating 2019 was designed to assist todays estimator in consistently identifying and documenting a technically correct estimate.