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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

6/27/2017
6/28/2017
Henrietta, NY
RIT Inn & Conference Center

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

6/28/2017
6/28/2017
Whippany, NJ
Courtyard Hanover

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Business in the 21st Century
Business in the 21st Century

Your Road Map to Success

This 2-day course provides owners and managers with a full array of proven tools, information and advice on how to position their collision repair business for success. Topics such as strategic thinking, business strategy, benchmarking, compensation planning, marketing strategy and human resource management are among the critical key areas addressed. The course also provides a comprehensive understanding of how to use the Key Performance Indicators to identify opportunities for improvement, develop a business plan, set target performance, use a scoreboard to drive improvements, track progress and develop a culture of continuous improvement.

7/11/2017
7/12/2017
Concord, CA
San Francisco BDC

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

7/11/2017
7/12/2017
Glen Burnie, MD
Baltimore BDC

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

7/18/2017
7/19/2017
Houston, TX
Houston BDC

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

8/8/2017
8/8/2017
Yakima, WA
Red Lion Hotel Yakima Center

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Paint Shop Performance
Paint Shop Performance

THE ESSENTIAL SKILLS FOR THE HIGH PERFORMANCE PAINT SHOP

Advancing technologies in automotive refinish products and the equipment available today positions collision centers for exceptional Paint Shop Performance. But even with the exceptional refinish products and the best equipment available, profitability in paint and materials poses some unique challenges for today’s collision centers. The MVP Paint Shop Performance class takes an in-depth look into many of the areas that influence paint shop profitability. Participants will experience how to measure, analyze and diagnose performance of the paint shop. Once a thorough analysis is completed participants will learn how to identify areas of opportunity for improvement. Participants will explore how to develop a measurable plan of action for improvement in Paint Shop Performance. This one day MVP Business Development course is a comprehensive look into how to improve collision center Paint Shop Performance.

8/9/2017
8/9/2017
Yakima, WA
Red Lion Hotel Yakima Center

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

8/10/2017
8/10/2017
Bakersfield, CA
DoubleTree Hotel

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Fundamentals of Estimating
Fundamentals of Estimating
Fundamental Skills for Achieving Cost Performance
The damage estimate is the critical first step in the repair process. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.
 
8/15/2017
8/15/2017
Glen Burnie, MD
Baltimore BDC

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

8/16/2017
8/17/2017
Glen Burnie, MD
Baltimore BDC

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Paint Shop Performance
Paint Shop Performance

THE ESSENTIAL SKILLS FOR THE HIGH PERFORMANCE PAINT SHOP

Advancing technologies in automotive refinish products and the equipment available today positions collision centers for exceptional Paint Shop Performance. But even with the exceptional refinish products and the best equipment available, profitability in paint and materials poses some unique challenges for today’s collision centers. The MVP Paint Shop Performance class takes an in-depth look into many of the areas that influence paint shop profitability. Participants will experience how to measure, analyze and diagnose performance of the paint shop. Once a thorough analysis is completed participants will learn how to identify areas of opportunity for improvement. Participants will explore how to develop a measurable plan of action for improvement in Paint Shop Performance. This one day MVP Business Development course is a comprehensive look into how to improve collision center Paint Shop Performance.

8/22/2017
8/22/2017
Irving, TX
Sheraton DFW Airport

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

8/22/2017
8/23/2017
Smyrna, GA
Atlanta BDC

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Paint Shop Throughput
Paint Shop Throughput
THE APPLICATION OF QUICK CHANGEOVER TO
REDUCE BOOTH CYCLE TIME

Quick Changeover is a critical component of Lean Manufacturing and is a foundation for gaining critical capacity to meet customer demand and grow operations. This seminar will focus on applying quick changeover techniques and principles to the refinish area within collision repair, more specifically, to optimize booth cycles for any shop faced with needing to gain capacity and throughput while being held back by the current cycle time of their booths.
8/23/2017
8/23/2017
Irving, TX
Sheraton DFW Airport

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

8/31/2017
8/31/2017
Western Canada, WC
Western Canada

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

9/5/2017
9/6/2017
San Angelo, TX
Courtyard by Marriott

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

9/12/2017
9/13/2017
Denver, CO
Marriott Tech Center

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

9/12/2017
9/12/2017
Western Canada, WC
Western Canada

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

9/19/2017
9/20/2017
Kent, WA
Seattle BDC

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

9/19/2017
9/20/2017
Irving, TX
Sheraton DFW Airport

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

9/19/2017
9/19/2017
Kissimmee, FL
Orlando BDC

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Production & Cycle Time Management
Production & Cycle Time Management
The Essentials of Maximizing Throughput Performance

Demands on cycle time are increasing at lighting pace. This course focuses on “keys-to-keys” practical applications used by progressive collision centers to improve cycle time performance and enable vehicles to flow smoothly through the production process. Participants will also gain insight to successfully manage the most important asset in a collision center—the production staff! Come learn the foundational principles and improvements that can be implemented on the shop floor to dramatically advance production and reduce cycle time in your shop.

9/26/2017
9/27/2017
St. Louis, MO
River City Casino

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

9/26/2017
9/26/2017
Grande Prairie, AB
Holiday Inn Express

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

9/28/2017
9/28/2017
Western Canada, WC
Western Canada

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

10/4/2017
10/4/2017
Kent, WA
Seattle BDC

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

10/5/2017
10/5/2017
Concord, CA
San Francisco BDC

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

10/10/2017
10/11/2017
Woburn, MA
Courtyard Boston North

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

10/11/2017
10/11/2017
Smyrna, GA
Atlanta BDC

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Accelerated Sales & Marketing Systems
Accelerated Sales & Marketing Systems
When Driven Sales Growth is a Priority

If you desire to accelerate your sales and marketing efforts, this action packed program is a must! Today’s fast-paced collision repair market demands a focused sales and marketing approach that is both innovative and practical. This course will help participants drive a marketing-focused vision into the culture throughout their entire organization. If developing systems, tools and processes to provide consistent sales opportunities and increase closing ratios is important, this course is for you.

10/18/2017
10/19/2017
Irving, TX
Sheraton DFW Airport

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Business of Parts Management
Business of Parts Management
THE BUSINESS OF MANAGING PARTS FOR COLLISION REPAIR

Collision parts sales represent 40% or more of a typical collision center’s sales volume and are critical to achieving delivery and cycle time goals. Given this contribution to the repair process and profitability, parts must be managed with structure, organization, and critical timing included in solid business processes. This seminar will focus on the key processes of ordering, receiving, storage, delivery, and returns for collision center parts. Additionally, this course identifies the key business management practices as well as lean principles for value stream management, work standardization, and ongoing improvement. 5S Workplace Organization for collision parts will be covered to introduce best practices and improvement techniques to ensure good handling of parts inventory.

10/24/2017
10/24/2017
Lubbock, TX
Embassy Suites

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Paint Shop Throughput
Paint Shop Throughput
THE APPLICATION OF QUICK CHANGEOVER TO
REDUCE BOOTH CYCLE TIME

Quick Changeover is a critical component of Lean Manufacturing and is a foundation for gaining critical capacity to meet customer demand and grow operations. This seminar will focus on applying quick changeover techniques and principles to the refinish area within collision repair, more specifically, to optimize booth cycles for any shop faced with needing to gain capacity and throughput while being held back by the current cycle time of their booths.
10/24/2017
10/24/2017
Augusta, ME
Senator Inn & Spa

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NEW Advanced Estimating class
NEW Advanced Estimating class
Critical Estimating Skills for Achieving Quality, Speed & Cost Performance

The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met. Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.

11/7/2017
11/8/2017
Kissimmee, FL
Orlando BDC

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Elevating the Customer Experience
Elevating the Customer Experience
Turning Satisfied Customers into Loyal Customers!

Elevating the Customer Experience provides a practical approach to customer satisfaction that will knock the socks off your customers, as well as your competition. Discover how creating
“Memorable Experiences” can provide a true competitive advantage by making extraordinary customer service the centerpiece of your marketing strategy.

11/8/2017
11/9/2017
Glen Burnie, MD
Baltimore BDC

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