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Those who can deliver Quality and Speed while improving their Cost structure will enjoy an extraordinary competitive advantage
Today’s rapidly changing collision industry offers significant opportunities for the collision center that is equipped with the knowledge, expertise and commitment to evolve with emerging trends and meet the challenge of change head on. The challenges are many: fewer repair opportunities… shrinking profits… lack of skilled talent… increasing pressures from insurers. Whether you define your customer as a car owner, insurer or both, customers today are demanding better performance from collision centers. Those who can deliver Quality and Speed while improving their Cost structure will enjoy an extraordinary competitive advantage.
FOCUSING ON FUTURE SUCCESS
There can be no doubt that the collision centers that will succeed in this changing marketplace will be those willing to re-think and re-tool their operations to better meet the customer’s rising concerns for Quality, Speed and Cost—and implement the right changes ahead of the competition. Future success will require more than a focus on productivity. In fact…. some of the very same practices that collision centers employ today to make money can actually deter them from making money in the future.
RE-ENGINEERING THE PROCESSES
The real key to future success lies in lowering cycle time and processing more work with existing assets. It requires a well-planned re-engineering of the traditional repair process—from sales, estimating, repair planning and administration to parts management, scheduling and production. It requires leadership, the right talent and a culture committed to continuous improvement that is measurable and market-driven.
As the industry’s leading process improvement initiative, MVP Throughput Performance Solutions focuses on the practical application of Lean Six Sigma for collision repair to provide the innovative training, tools and support required for a collision center to be successful today and in the future.
THROUGHPUT PERFORMANCE SOLUTIONS FUNDAMENTALS
Continuous Flow – Creating flow that allows vehicles to be worked on more continuously
5S Workplace Organization – A systematic approach and the first steps to improving efficiency and throughput. 5S includes: Sort, Simplify, Systematic Clean, Standardize and Sustain
XRAY Repair Planning™ - A proven approach that can potentially eliminate 80% of interruptions to continuous flow
Visual Control – A visual management approach that lets everyone see when the system is performing and when it is not
Point of Use Tools – Having the right tools at the point of use to maximize efficiency
Standard Work – Standardizing work methods and materials for eliminating waste and cost
Problem Solving – Plan—Do—Check—Act approach to process improvement
Teamwork – Moving from independent performance to team/system performance
Continuous Improvement – Improvement is a continuous journey… getting a little better every day
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