To assure that your vehicle is restored to its pre-accident condition each CertifiedFirst®
repair facility is committed to using properly-trained technicians, modern, well-maintained equipment and premium quality paint refinish products.
PPG Lifetime Paint Performance Guarantee
In addition to the facility's own warranty on workmanship (a minimum 3-year written warranty), the paint work performed by a CertifiedFirst®
repair center is guaranteed for as long as you own your vehicle* — priceless peace of mind you won't find at less qualified auto body repair centers. And, because the guarantee will be honored by CertifiedFirst®
participants throughout the country, you can carry this extra measure of confidence with you wherever you go throughout North America.
Lifetime Paint Performance Guarantee covers the areas of the vehicle refinished with specified PPG
products for as long as the customer owns the vehicle. The refinished areas are covered for the following paint failures:
• Peeling or delamination of the topcoat and/or other layers of paint
• Cracking or checking
• Loss of gloss caused by cracking, checking and hazing
• Any paint failure caused by proven defective PPG
approved paint materials which are covered by the guarantee
*See actual guarantee provided by your repair center for a list of exclusions and limitations
3rd Party Verification
Not just any repair center can become CertifiedFirst ®
To assure your utmost satisfaction, each participant must measure up to the program's high standards.
Therefore, the CertifiedFirst®
designation can't be bought. It must be earned. To participate in the CertifiedFirst®
Network, a repair center must first meet stringent requirements in the following areas:
• Have adequate facilities and equipment
• Provide the full range of necessary auto body repair service
• Utilize designated products
• Offer a prescribed warranty on the workmanship and paint finish
• Consistently achieve high levels of customer satisfaction
Who determines whether the requirements are being met? An independent source, of course! Compliance to CertifiedFirst®
standards is independently verified by:
UNDERWRITERS LABORATORIES INC. (UL)
auto body repair center is visited each year by a representative of Underwriters Laboratories Inc. (UL), a not-for-profit organization retained by the Network to provide independent source verification and inspection services. UL is responsible for ensuring that the facility conforms to the program standards for customer amenities, auto body repair equipment and more.
THE GOOD HOUSEKEEPING SEAL
The premium finishes applied by certified technicians at a CertifiedFirst®
Network repair facility have been evaluated by the trusted Good Housekeeping Institute, and have earned the Good Housekeeping Seal.
CUSTOMER SATISFACTION REPORTING
High Customer Satisfaction Index (CSI) levels must be met and maintained, according to independent surveys conducted by companies- specialized in market research for the automotive industry..Researchers. will utilize the methodologies developed on behalf of the Network by one of the nation's foremost customer satisfaction authorities.
These third-party verification entities assure your utmost satisfaction when you take your vehicle to a CertifiedFirst®
approved repair center.