The success of any collision center, now and in the future, is critically dependent on its ability to compete for business and repair vehicles more quickly without sacrificing quality or increasing costs. It requires new thinking, new processes and a work culture devoted to continuous process improvement. Most critical are the leadership skills of managers, supervisors and team leaders, and their ability to implement and sustain continuous improvement throughout the organization. That is the underlying purpose behind MVP Leadership Series from PPG. Leadership training sessions provide a systematic approach to giving attendees the skills required to implement change in their collision center and to sustain continuous process improvement.

 

·          Art of Communication

·          Art of Execution

·          Leading Change

 

The Leadership Series focuses on developing the following skills for collision repair team leaders, managers and owners.

 

·          Have a compelling vision that excites people about the future

·          Include those being asked to change in the planning

·          Fostering a shared sense of urgency

·          Pilot major change to learn what is needed to support change

·          Provide the training needed to develop new skills

·          Audit, coach and encourage

·          Create a change leadership team of formal and informal leaders

·          Focus, an inch wide—a mile deep

·          Rely on data to define opportunities and measure results

·          Continuous Improvement philosophy—a little better every day