The problem solving process is fundamental to the Toyota Way, and is an essential part of any continuous improvement effort. The Training With-in Industry (TWI) programs were also a key part of the development of the Toyota Production System. In this program we are melding the problem solving methodology with the TWI model of training delivery to teach problem solving and to support companies in their efforts to learn and apply this valuable ability.
A fundamental principle of the Toyota Way is that all problems must be surfaced so that people can apply kaizen (continuous improvement) thinking to develop creative and effective solutions. In this program the participants will learn the basic methods for identifying problems quickly and easily.
Participants will also learn how to effectively “frame” a problem and understand the implications of unresolved problems. Participants will learn tools and techniques for analyzing and identifying root causes, and methods for identifying and evaluating potential countermeasures to the problems. In addition the course will provide basic methods of collecting and analyzing data to understand the causes of problems and to focus on the critical issues.