Past Conferences Keynote Speakers
Amelia Island- FALL 2013
Presented by: Scott Deming
What you THINK you do and what your customers HOPE you do are two very different things. Learn how to get your Realities in alignment. You know what you do and what you sell, but does everyone in your organization have the same understanding? You think your employees and colleagues understand what you mean and where you're coming from - Do They? More important, do your customers truly understand what you do and how you do it? Believe it or not, what you think you sell and what your customers hope you sell are two different things. How well you think you're doing and how well your customers think you're doing are always two very different things. You perceive your business from a business person's perspective. Your customers do not. They perceive your business as something they hope you can provide to make their life better. In Scott Deming's Keynote Address you'll discover how to see your business through your customer’s eyes and how to provide the level of service they crave - not what you think they want. Don't miss this captivating, thought provoking and transformative presentation on "Perceptual Reality!"
The Trust Edge
“8 KEYS TO CREATE, BUILD, AND ENJOY LASTING MOMENTUM”
Amelia Island- FALL 2013
Presented by: David Horsager
Who do people trust more: you, or the competition? The answer to that question – how much confidence people have in you and your organization – says everything about your future. Trust is a fundamental, bottom-line issue. Without it, leaders lose teams, salespeople lose sales, and organizations lose reputation, relationships, and revenue. But with trust, business moves faster, margins get bigger, and careers take off. Through academic research and firsthand experience, David Horsager has learned what it takes to gain – and keep – The Trust Edge. Through a captivating presentation, Dave combines humor and illusions with business insight and analysis. He will show you how the little things, done consistently, add up to huge results. Attendees will walk away with concrete steps they can immediately use to improve their lives and careers. In David Horsager’s Keynote Address you will learn: • The 8 pillars that build trust quickly with coworkers and clients • The 3 ways to build connections – quickly • Keys to build morale, sales, and customer loyalty • How to never have a day where you say, “I didn’t get anything done” • The greatest need for a motivated staff, and how to fill it • The “why” and “how” behind the most foundational key to real success • To boost daily productivity by using DMA’s (Difference Making Actions) • How to create a 90 Day Quick Plan
The Tornado of Business
Igniting a Culture of Success and Mastering the Tornado!
Amelia Island- FALL 2013
Presented by: Michael Hoffman
Everyone of your job descriptions can be summed up in a word…Tornadic! From the constant change, customers that stretch your love for humanity and the people that you work with – that have retired emotionally but their bodies keep coming in to work every day. The tornado impacts your attitudes and the quality of your communication when it’s most critical. When the tornado rises that’s when you need to be a Master of the situation. Learning how the tornado of business and life impacts our communication and the skill sets necessary to be an agent of influence can be a game changer in equipping and igniting you and your people to be the catalysts of progress. In Michael Hoffman’s Keynote Address, he will show you how to: • Become #1…On Purpose! • Identify the challenges we face in today’s tough business climate • Put things in perspective • Ignite an attitude of ownership • Equip the communication skill sets necessary to be true catalysts of progress • Influence and ignite others • Discover the power of paralanguage and non-verbal impact • Build greater connections and stronger relationships • Create a culture where you are a part of change and not the victim of change
Branding 101/ Brand Strategy Essentials
Scottsdale - SPRING 2013
Presented by: Sasha Strauss
A rich introduction to all things branding— from naming and brand architecture to visual design and brand extension. We‘ll look at why brands matter, who they matter to, how you can build them into your marketing, advertising and public relations strategies. A great start for professional communicators or those simply interested in brand strategy.
Scottsdale - SPRING 2013
Presented by: George Avery, State Farm Insurance Companies
George Avery will present an overview of changes taking place at State Farm and then address questions. George began his career in the auto body repair industry working as an auto body technician and painter in Southern California.
George joined State Farm Insurance working in various roles as an auto estimator, estimator trainer, auto claim representative, and management. George moved to the State Farm Home Office in Bloomington Illinois as an auto claims instructor. He was later promoted to management in the Learning and Development department where he was responsible for developing and delivering auto estimating curriculum for estimatics management throughout the company.
George then assumed an Auto Estimating Consultant role in the Property and Casualty Claims department providing guidance and direction on auto estimating procedures companywide. Since 2005 George served as the State Farm spokesperson to the auto repair industry. George speaks at both national and international industry events. George is available to discuss repair issues with industry associations and trade groups as well as the media. George is a past President of the National Auto Body Council (NABC) and currently the Chairman of the Collision Industry Conference (CIC).
Enjoy The Ride™
Scottsdale - SPRING 2013
Presented by: Steve Gilliland, CSP, CPAE
Through humor and reality-tested techniques, Steve Gilliland reveals the way to face conflicting demands in an unforgiving business environment that keeps getting tougher.
From the beginning when he shows people how to ignite their passion, to the end with his compelling challenge to never lose your focus, he releases an "explosion of enthusiasm" that is absolutely contagious. This keynote speech will challenge you personally and professionally. It is simple and easy to grasp -- yet profound! Fasten your seatbelt and hold on as one of North America's premier speakers outlines a roadmap for success and shows you how to Enjoy The Ride™.
Create Distinction in Collision Repair
SAN ANTONIO, TX - FALL 2012
Presented by: Scott McKain
What does it take to stand out in today’s hyper-competitive collision repair industry? Certainly, a high level of performance is required – however, it’s not the only aspect of body shop success.
Leading author and Hall of Fame speaker Scott McKain will reveal the Four Cornerstones of Distinction required to create competitive space in the auto repair marketplace in this highly engaging and thought-provoking presentation, based upon his bestseller named by thirty major newspapers as one of the year’s “Ten Best Business Books.” You’ll discover why Clarity, Creativity, Communication, and a Customer Experience Focus are essential components in order to expand your profits and grow your repair business.
You Don't Need a Title to be a Leader
How Anyone Anywhere Can Make a Positive Difference
SAN ANTONIO, TX - FALL 2012
Presented by: Mark Sanborn
In his work with over 2200 clients and some of the world’s best brands, Mark Sanborn has observed that leadership doesn’t make a difference—leadership makes the difference in business and success in life.
And genuine leadership is not conferred by title or status. It is leadership demonstrated through our everyday actions and the way we influence the lives of those around us.
In a competitive industry, you can’t just “manage” business growth, you need to lead it. That means understanding the key skills of leading effectively and being able to teach everyone on your team—regardless of their position—how to make a positive difference as they lead in their work.
In this presentation, you’ll learn the six key skills all leaders use to positively influence customers and colleagues. You’ll understand what it takes to go from simply achieving your goals to pursuing your potential.
Talking Racing at Over 300 mph
SAN ANTONIO, TX - FALL 2012
Presented by: John Force – Driver of the Castrol GTX HIGH MILEAGE Ford Mustang & Courtney Force – Driver of the Traxxas Ford Mustang Funny Car
Join 15-time NHRA Funny Car champion John Force and his daughter who is also a rising star and Funny Car driver, as they take the stage to taking racing together at over 300 mph. This season both drivers are in the top ten and had to raced each other numerous times with Courtney surprisingly getting the best of her world champion father. Courtney grew up watching her father dominate across the country and now she is sharing the track, fans and sponsors with her highly entertaining father.
Both John and Courtney will be available for Photos and Autographs at the conclusion of their keynote session, so if you’re a big drag race fan and have something you want signed, please feel free to bring it with you to the session.
VINCE POSCENTE // Big Goals in Short Order
Learning to Thrive in a More-Faster-Now World
PHOENIX, AZ, SPRING 2012—
The four profiles organizations and individuals respond to in the speed of business and life. The final profile, a Jet, identifies the three qualities to thrive in the Age of Speed. Participants will identify the defining moments they’ve had in their life. These defining moments reveal patterns of decision making. Once these patterns are identified it’s easier for the individual to realize they have the choice to make decisions the same way or make new kinds of decisions.
– Organizations and individuals are Zeppelins when they stubbornly resist the speed of change or anything new. Zeppelins lose out on future opportunity.
– When a company or person checks out from the speed in the business of life, he is a Balloon. Balloons aren’t just the realm of the idle rich. Balloons learn how to let speed go on around them in a flowing way.
3. Bottle Rockets
– A Bottle Rocket embraces speed but doesn’t harness it. People and groups suffer when they charge ahead without addressing necessary adaptations along the way.
– Individuals and companies that are aligned, agile and aerodynamic will respond the best in the age of speed.
a) Aligned – Groups must understand that alignment is not just an organizational issue. In fact, it starts with people who have an emotional connection to goals. This is called the emotional buzz. Participants become aware of the emontional buzz is WHY they do the job they do. Attaching emotion to a job makes the job easier and increases the level of commitment by the person on the job.
b) Agility – For optimum results at speed, agility is critical. Adapting efficiently to change in real time is possible when organizations and individuals have sufficiently prepared. The participant identifies the kinds of things someone like them at a competing company is not willing to do. Typically, those are the things the participant is not willing to do either. Hence they become clear on the kinds of actions that will produce the best results.) Participants become aware of the 360 Degree Research concept to better understand the variety of ways to “do what the competition is not willing to do.”
c) Aerodynamic – It is important for everyone to look for ways to eliminate drag in everyday life. Two areas that must be addressed are interruptions and multitasking. Use technology in a way that minimizes interruptions. Do not multitask significant responsibilities. Participants identify the list of things that cause drag in the business of life.
They split their list into Micro Drag (interruptions, multitasking, etc.) and Macro Drag (high fear, low confidence). Participants conclude the session identifying the ways they reconcile results, good or bad, in order to continue to reinvent themselves and how they show up at work and at home. Click on Vince Poscente's Bio to read more.
JOE CALLOWAY // Minds Wide Open
PHOENIX, AZ, SPRING 2012—
MINDS WIDE OPEN is about:
• How market leaders think and the mindset that creates and sustains success.
• The passionate curiosity that drives people to look outside their comfort zone for new ideas.
• A propensity for action that means we actually DO things instead of just talking about them and having meetings about them then having more meetings about them.
• Tearing down barriers like the resistance that most people and (virtually all committees) have to new ideas…the fear of risk…and the biggest barrier of all:
- “We’re Experts! We KNOW how it’s done!”
- (famous last words of soon-to-be-dying companies)
• The creative power that comes from not knowing what you can’t do!
- (5 year olds are masters of this – we should be, too)
• Seeking out and destroying complacency like the evil force that it is!
• Knowing that the most important innovations are those that positively impact the customer experience.
• And finally, knowing the point…having a clear sense of who we are, what’s important, and what we’re all trying to accomplish.
"This is not a speech or lecture! This is a dynamic session of thinking, working, and engaging with new ideas. Come prepared to actively participate!"
Click on Joe Calloway's Bio to read more.
MICHAEL BROOME // The People Business
PHOENIX, AZ, SPRING 2012—
A humorous and encouraging perspective on service, teamwork, accountability, and leadership
Regardless of your profession, Michael says “we are all in the people business.” Never are those skills more important than during tough times. He gives applicable ideas and comical examples about enhancing relationships with employees, peers, and customers.
Our ability to meet customer expectations increases through collaboration with peers. These partnerships occur when we bridle our ego, acknowledge others’ skills, and celebrate their successes. Solution-oriented people seek the company of others who are wiser and more accomplished. They also understand the value of accountability. As a result, they have colleagues, employees, and family to whom they can say, “I like myself better because of the person you have helped me become.” We all have blind spots, and sometimes we need others to open our eyes.
Solution-oriented people know when to adhere to advice and when to lead by conviction. They know leadership is more than standing up and screaming “charge!” It is shown by the quiet way we demonstrate our empathy and values. It’s refining our ability to listen and persuade, critique and praise, and laugh at our foibles. It’s continuing to improve our people skills, taking responsibility in challenging times, and committing to causes greater than ourselves.
All boxers expect to take some hits. Michael praises the tenacity of people who take blows, pick themselves up, and make things happen. They search adversity for lessons and embrace the hard truths they find. We can’t conquer what we don’t confront. This program is emotionally powerful, intellectually penetrating, and loaded with the good humor that is Michael’s trademark.
GREG HORN // Vice President, Industry Relations, Mitchell International, Industry Trends and Performance Measurement
NEW ORLEANS, LA, FALL 2011—
In this keynote, collision industry expert, Greg Horn will address the current trends affecting the collision repair industry and how these trends may affect your collision center performance. Key topics covered:
1. The size of the collision industry in North America
2. Are being measured on your performance properly?
3. Trends in auto manufacturing that will affect repair performance
4. The impact of potential new imports to your bottom line
ROSS SHAFFER // Are You Still Relevant? aka How to win more market share in a recovering economy.
NEW ORLEANS, LA, FALL 2011—
We all saw globally-recognized brands shrink or die during the recession. Conversely, we witnessed young, nimble companies swoop in to dominate market share. Could that happen to you? Ross dissects the reasons for the staggering success stories—and he pinpoints the warning signs that were ignored by those who failed. Remaining Relevant (to your customers and team members) is the ONLY way to substantially grow your organization during a recovery. If you’re relevant, you can take market share away from your competition. But it won't be easy. You will have to accelerate your "A" Game to earn that market share. And, you will have to re-double your efforts to retain the base you already have. Ross unveils inspiring case studies that span the landscape of retail, manufacturing, B2B, construction, and healthcare. He describes what it will take for your organization to reap incredible rewards during “The Recovery." Topics covered:
1. How to grow your market share immediately.
2. How to effectively engage the new "on demand" customer.
3. How to generate tiny innovations that produce explosive profits.
4. How to think like a contrarian. The old rules don’t apply anymore.
CHRIS ANDREOLI // Chris Andreoli of Progressive Insurance
NEW ORLEANS, LA, FALL 2011—
Chris has been with Progressive Insurance for 18 years. Serving in many roles of increasing responsibility within the Physical Damage specialty. After running the Corporate Network Audit Department for 4 years, he transitioned into his current role as Corporate Claims Director - Repair Shop & Industry Relations. He also serves as a Claims consultant on various topics related to Physical Damage process changes, legislative requirements and lobbying efforts that support consumer choice for auto repairs. He's proud to work with industry colleagues on the Repairer/Insurer Relations Committee for CIC and also represents Progressive as a member of the National Auto Body Council (NABC). Chris is based out of Rochester, NY.
GREG SMITH—Fired Up, leading your organization to achieve exceptional results PALM SPRINGS, CA, SPRING 2011
Success in this economy depends on keeping your organization heading in the right direction and accelerating performance from the bottom to the top. Build a high-energy workplace that boosts performance, generates more profits, increases sales and provides outstanding customer service. Based on proven concepts, you will be able to develop a plan that will generate measurable, bottom-line performance improvement results immediately. As a result you will be able to adapt to changing trends and manage shifts in markets, competition and customer preferences in today's changing work environment.
MICHAEL MCMILLAN—Pink Bat: TURNING PROBLEMS INTO SOLUTIONS
PALM SPRINGS, CA, SPRING 2011—Everywhere you look today, there are problems. What’s scarier yet, is many experts predict there is no end in sight. So what can you do about this “problem pandemic”? Embrace it! In this presentation, Michael shares an entertaining childhood story from his book, Pink Bat, involving a “problematic” plastic baseball bat he received as a gift. Through this story and others, he shows how many perceived problems are actually unseen solutions… or at the very least, new opportunities. Based on the countless “problems” we all face today, this powerful concept is more relevant than ever. Throughout this moving presentation, Michael’s message is clear: You can live each day in a world filled with “problems,” or rise each morning and embrace a world filled with unseen solutions… eager for you to find them. The decision is yours… both worlds exist. Successful people know the world you focus on is the one you will create. This inspiring presentation removes the blinders, captures the imagination, and inspires people to start seeing the world in a new light. If your organization is ready to create a “solution pandemic,” this presentation is for you.
KEVIN KING—Motivational Speaker and Master of Information
PALM SPRINGS, CA, SPRING 2011—Just part of Kevins presentation will cover the Federal Bureaucracies severe mis-steps while updating the audience with his eloquent exposition on federal securities and accounting practices. A don’t miss statement of Bureaucracies gone wild and what we can do about it.
RICHARD FLINT—Recharging The Human Spirit
ORLANDO, FL, FALL 2010—As one of America’s top personal development speakers and coaches (he travels and speaks over 210 times per year and personally coaches many businesses and individuals from on the road), Richard has been successfully mentoring and quietly helping professional organizations, large and small businesses and individuals for over 30 years. Considered a well guarded secret by companies and organizations due to his results, Richard Flint motivates, inspires, teaches and helps people and companies metamorphosis’ into their ‘Power To Be’, so they can Do or Have anything they want. Interestingly, he does it without you having to set goals. There is no doubt about it! This transitional business economy has affected the motivation of ever company’s leadership and employees. The challenge this has created is how to effectively recharge people in order to increase their motivation. When the motivation of people becomes weak, so does their productivity. To get to the other side with a renewed spirit demands leadership creating a company environment that focuses on improvement, rather than the worries of people. At the conclusion of this presentation, you will feel you are ready to re-energize your company environment, which will increase your productivity, strengthen the quality of your customer service and improve your bottom line. When people’s spirit is charged, they perform their job at the highest level of quality!
SCOTT KLOSOSKY—The Visionaries' call to action
ORLANDO, FL, FALL 2010—Scott Klososky, a former CEO of three successful startup companies, specializes in looking over the horizon with how technology is changing the world. Scott’s vision and ability to see trends in emerging technologies allow him to be a thought leader who applies his skills to help organizations thrive, leaders prosper, and entire industries move forward. His unique perspectives on technology, business culture, and the future allows him to travel the globe as a speaker and consultant, working with senior executives in organizations ranging from Fortune 500 corporations to universities and nonprofits including: Cisco, Newell Rubbermaid, Lockheed Martin, Ebay, Volvo, The Hartford, Great Clips, Marriott, Sterling Commerce, AGCO Corporation and national associations such as: International Franchise Association, Korean Ministry of Information, Mortgage Bankers Association, American Payroll Association, Association of Equipment Manufacturers. In Scott’s revolutionary Keynote address The Visionaries' Call to Action, Scott will be sharing his thoughts and ideas on how the forward thinking use of technology can be leveraged to help business leaders prosper in a difficult market. When competition gets tight, you need an edge in order to grab your unfair share of customers! Scott will share stories from industries like ours that are going through massive changes, and will then show us how “High Beam Leadership” can be applied to better predict, and prepare for, the changes that are to come. With our high beams on, he will share specific technology trends and tools that can be used right now to help improve our bottom lines. Scott brings yet another perspective to the MVP conference, one that is growing in popularity and interest with all of us, that is: Enterprise Social Technologies, Helping Organizations Harness the Power of Social Media, Social Networking, Social Relevancy. Social technologies have exploded into the business world, yet are vastly misunderstood. Many organizations are either blocking their use, or simply experimenting with how they might be of benefit. Because tools like Facebook, Twitter, and LinkedIn started with personal use, little has been done to holistically address how social tools can be fully integrated into an organization. Enterprise Social Technology both explains how these powerful new tools can be put to use, and provides a twelve-step model for implementing social tech within any size of organization.
DISNEY INSTITUTE—Leading Through Turbulent Times
ORLANDO, FL, FALL 2010—From the very beginning, the Disney organization has never strayed from essential business truths. By listening to our own advice; by following the lessons that were established and perfected over the past 80 years, we remain a leader in retaining employees, in establishing customer loyalty, in expanding our brand, in generating profits, in maintaining a competitive edge. In short, Disney is built to last. Don’t let a down economy be a time for caution. This is a chance to outpace your competition. In “Leading through Turbulent Times,” explore the proven best practices that underlie the Disney approach to sustaining excellence during turbulent times. This session will provide you with creative strategies to weather the economic climate and effectively meet the challenges of today’s business environment. These strategies can easily be adapted to any organization or industry to help retain customers, engage employees, and position your organization for future ongoing success.
More Past Conferences Keynote Seakers
CAM MARSTEN—Four Generations in the Workplace Matching Generational Preferences with Tactics to help Each Employee Reach His Full Potential.