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Executing Social Media
By Norm Angrove and Mark Mueller
The “buzz” about your business is now online. Come and participate in conversations that could have a major influence on your current and future market share. Explore how your collision centre can increase brand loyalty, market share and most importantly customer engagement. Walk away with ideas that will help you to develop a better understanding of what it takes to design and implement a social media strategy.
In this fast paced, highly interactive session, you will learn:
• How can an organization use social media in their marketing/communication strategy
• Steps to take to become an engaged brand
• Ways to measure your investment in social media
• Understanding social media sites and options
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Executing A Successful Employee Development Strategy
By Rex Houze and Tim Fitzgerald
In this fast paced, highly interactive session, you will learn:
• How to identify and capitalize on the strengths of each team member
• How to build a high performance team
• How to create synergistic teamwork & encourage cooperation
• How to keep the “keepers”
• How to hire for talent, train for skills, teach for knowledge, and motivate for growth and profit
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The Lean Office Environment
By David Knapp and Tom Nicholas
How should our admin really run? How do we improve the duplication of effort, over production and wasteful admin habits accumulated over decades? How can we relieve the stress levels associated with a busy office environment? These questions and more will be discussed in detail as our Business Solutions experts guide this discussion group through the possibilities of a lean office system that is being deployed in many collision businesses today. You will be able to share ideas and listen to others who have been tackling this issue head on and have been making great strides in office work load distribution and elimination of wasteful habits.
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Open Discussion
Your Topics, Your Discussions
By John Martin and Mike Gunnels
Your topics, your discussion. In this free wheeling session the floor is open for all your ideas on everything collision related. Our master facilitators will help keep the discussions on track and will add guidance when needed but this session is about your ideas and sharing while learning from one another.
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Commercial Truck Group
By Randy Dewing
The topics for this discussion include:
Lean model discussion/presentation
Best Practices
KPI modeling
Leadership Initiatives
Open Discussion
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