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COLLISION REPAIR ESTIMATING SKILLS Course Overview
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CRITICAL ESTIMATING SKILLS FOR ACHIEVING QUALITY,
SPEED AND COST PERFORMANCE
The damage estimate is the critical first step in the repair process. Doing it right consistently and throughput performance, insurance relations and profitability can improve dramatically. Get it wrong and vehicles sit and wait for supplement approvals as overall performance and customer satisfaction diminishes. Using real-world case studies, this 2-day course provides an in-depth review of the estimating process as well as the best practices and tools for creating technically-accurate estimates that ensure established targets for quality, speed and costs are met.
Estimating is a key area of focus when looking for process improvement opportunities. This popular 2-day course encompasses major enhancements to further help guide participants on effective methods of creating accurate estimates that can improve workflow, reduce waste and enhance quality, speed and cost performance of the organization. It provide estimators with a balanced combination of throughput performance fundamentals and, damage assessment and estimating guidelines for improving quality, speed and cost performance. Real-world case models are studied to help participants identify estimating improvement opportunities.
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COURSE OBJECTIVE
To help enhance estimating skills, customer and insurer relationships, cycle time, throughput profitability.
TOPICS COVERED
IMPACT OF ESTIMATING ON YOUR BUSINESS – Cross training of estimators based on the Leading Change workshop
WRITING A TECHNICALLY ACCURATE ESTIMATE – Learn the best practices of estimate preparation based on all department’s requirements
THROUGHPUT PERFORMANCE BASICS – Participants will take an in-depth look into the dynamics impacting repair cycle time. This course explores the principles of Little’s Law and participants will gain a firm understanding of how to improve their estimating practices for reducing cycle time.
ESTIMATING BEST PRACTICES – Analyzing collision repair damage, energy distribution, new materials and metals used by manufacturers
ESTIMATING & DIRECT REPAIR PROVIDERS – Reference materials and interpretations of P-page logic as published by the estimating information providers. Group exercises for preparing a visible damage estimate and comparing estimating practices to actual repair requirements.
STANDARD TOOLS OF THE ESTIMATING PROCESS – Overview of estimating and other information systems and how to use these systems to maximize estimating effectiveness.
5S WORKPLACE & ESTIMATING ENVIRONMENTS – Learn how to apply the 5-S principle to the estimating department
VISUAL CONTROL & MANAGEMENT PRACTICES – How to implement visual tools to better manage and communication the estimating process
ESTIMATING & THE QUALITY REPAIR PROCESS – Learn the best practices to tie the estimate with the repair quality
INTEGRATION OF METICULOUS DISASSEMBLY & SUPPLEMENTS – How and why scrupulous disassembly can help reduce cycle time and impact overall shop performance
NOT-INCLUDED OPERATIONS & ESTIMATING DATABASES – Learn how to use advanced estimating databases, including special operations and cases
WHO SHOULD ATTEND
Shop Owners, Office Managers, Estimators, and Key Personnel
COURSE LENGTH
2-day class
CLASS SIZE
10 minimum, 20 maximum
CERTIFICATION & TRAINING MATERIALS
I-CAR students are eligible to receive 3.50 Gold Class points for this course. Automotive Management Institute (AMI) students are eligible to receive 28 Accredited Automotive Manager (AAM) credits. Participants will receive a student’s manual, course handouts, lunch, refreshments and an MVP certificate of completion.
MINIMUM REQUIREMENTS
Any PPG or Nexa Autocolor™ customer is eligible to attend any MVP Business Fundamentals course
FOR REGISTRATION
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FOR MORE INFORMATION
MVP Hotline: 1-800-970-2283 or (440) 572-6199
MVPmailbox@ppg.com
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