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ADMINISTRATIVE MANAGEMENT Course Overview
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BECAUSE 20% OF THE PROCESS CAN IMPACT 80% OF THE PERFORMANCE
This one-day course focuses on fundamental best practices for administrative management. The workshop targets the benefits of an organized front office utilizing process orientation. Managing the front end customer facing operations of administrative management, achieving on time perfect paperwork and managing the day-to-day operations are a key integral part of improving efficiencies, throughput and profitability.
How many office staff is needed to process repairs with maximum efficiency? How can supplements be processed easier and more efficiently? How can I increase production and profits through administration procedures? The answers to these questions and many others are revealed in this module. And like the other modules in the series, this material is designed to improve productivity and drive profitability via workplace organization and process orientation. Participants also gain insight into how to effectively involve employees in the effort to streamline administrative processes for higher levels of performance.
The course focuses on maximizing administrative efficiencies as part of the repair process and has been expanded to include coverage of the proven principles for creating competitive advantages in quality, speed and cost as they pertain to administration management. Participants also gain insight into how to effectively involve employees in the effort to streamline administrative processes for higher levels of performance.
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CLICK to download the Administrative Management PDF brochure.
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COURSE OBJECTIVE
To provide efficient and productive ideas to improve profits through administrative process management
TOPICS COVERED
5-S WORKPLACE OFFICE ORGANIZATION – All effective and efficient organizations begin with a clean, neat, and organized environment. Using 5-S Workplace Organization as a formal, repeatable system to (1) Sort, (2) Simplify, (3) Systematically Clean, (4) Standardize, and (5) Sustain workplace organization. Understanding and applying the 5-S System in your front office can dramatically improve performance and reduce stress throughout your entire business.
REVIEWING AND OPTIMIZING SYSTEMS, PROCESSES & CAPACITY – Learn the best practices to meet internal customer requirements, to keep the external customer informed and to avoid embarrassing mistakes that cause dissatisfaction.
OFFICE DOCUMENTATION, FILING & PAPER FLOW – Learn a simple information system for managing insurance DRP requirements.
EFFECTIVE COMMUNICATION & DELEGATION – How to use communications tools such as the When Will My Car Be Ready poster for managing customer expectations and improving communications.
PARTS ORDERING AND HANDLING SYSTEMS – Learn the best practices for ordering, tracking and receiving parts.
STAFFING REQUIREMENTS & ACCOUNTABILITIES – Gain an understanding how to staff and manage accountabilities, review the organizational chart and accountability needs, and define the measure for Administrative efficiency and performance.
PLANNING THE ESTIMATING, REPAIR & PRODUCTION PROCESSES – Learn the best practices for preparing, submitting and following up on estimates, supplement authorizations and payments
EFFECTIVE WORK SCHEDULING TECHNIQUES – How to put together a scheduling system that is visual and easy to manage.
HOW SHOULD ATTEND?
Shop Owners, Office Managers, Estimators, and Key Personnel
COURSE LENGTH
1-day class
CLASS SIZE
10 minimum, 20 maximum
NOTES
Students will receive a training manual, handouts, lunch, refreshments and a certificate of completion. The Automotive Management Institute of ASA has evaluated this module. Successful completion of the course and submission to AMI will provide the participant with 14 credit hours towards the accredited Automotive Managers (AAM) Degree.Over 600 owners and managers have completed MVP Green Belt Training and are on the path of practical application of Lean Six Sigma for their collision repair processes and gaining the competitive advantage of Quality, Speed and Cost performance.
FOR REGISTRATION
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FOR MORE INFORMATION
MVP Hotline: 1-800-970-2283 or (440) 572-6199
MVPmailbox@ppg.com
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